IT Infrastructure
Microsoft Lync 2010
Microsoft Lync 2010 provides a single interface that unites voice communications, instant messaging, audio, video, and Web conferencing into a simple and effective offering. It converts each communication into a more collaborative and engaging interaction, accessible from around the world.
Microsoft Lync Benefits
- Increase productivity – Colour coded presence icons and information empowers users to find colleagues and establish the best method of communication. Employees can avail of real-time collaboration through improved conferencing with desktop, application, and virtual whiteboard sharing
- Control costs – Voice over IP (VoIP) enables communication from all corners of the world without the long distance charges. Integrated audio, video and Web conferencing reduces travel spend and third party conferencing facilities.
- Support the mobile workforce – Mobile workers have access to unified communication tools from anywhere with an internet connection. A single user experience across PC, phone, mobile phone, and browser gives employees extra communication options.
- Achieve operational efficiencies – Group chat enables effective communication for mobile teams and teams spread across different locations.
- Become more responsive to customers, partners and employees – Enhanced delegation through Lync 2010, one-click call routing and management features in Microsoft Lync 2010 Attendant for receptionists guarantee that opportunities are given to the right person at the right time.
- Maintain regulatory compliance – Built-in security, encryption, call records and archiving, assist in meeting regulatory requirements.
Click here to find out about IP phone systems by ShoreTel as part of unified communications.