Software Solutions

Microsoft Dynamics xRM

CRM Applications built on Microsoft .NET and Microsoft Dynamics CRM technology

The key driver with introducing CRM technologies into an organisation is achieving the 360° view of all customer interaction points. This may range from dealing with issues at the customer service desk to initiating and tracking a marketing campaign and reporting its effectiveness. 

You may have existing systems which contain key customer information such as accounts, order provisioning and stock control solutions. Integration points can be smoothly implemented, ensuring a single customer view.

Ergo in partnership with Microsoft develop custom CRM solutions built on Microsoft .NET and Microsoft Dynamics CRM technology that provide organisations with an excellent platform for customer service environment.

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and maintain a clear picture of customers, from first contact through to purchase and post-sale. With sales, marketing, and customer service modules, Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that enables closer relationships with customers and helps you achieve new levels of profitability. This solution is highly customisable and has demonstrated a high adoption across many industry sectors.

As a leading systems integration provider Ergo Software Solutions can easily integrate this CRM tool around your existing line-of-business applications, extending their functionality by providing a customer-centric approach to your business.

Ergo in partnership with Microsoft, will be offering business and IT decision makers the chance to test drive the best productivity experience across PC, Phone & Browser through the Microsoft Customer Immersion Experience. Click here to find out more.

Video: Microsoft's Karl O'Leary discusses the benefits of Microsoft Dyamics CRM and current CRM trends