Microsoft Dynamics CRM Morning Seminar

Need to Know

Event:  Microsoft Dynamics CRM Morning Seminar
Date:  Thursday 11th April 2013
Timing: 09.30 – 12.30
Location: Envisioning Center, The Atrium Building, Microsoft Office, Carmenhall Road, Sandyford Industrial Estate, Dublin 18 - Directions
Parking: Parking is located at the back of the Atrium Building (Please inform security that you are attending an Ergo event)

Click here to register

Keeping customers and finding new ones is the engine of growth, which is why CRM (Customer Relationship Management) solutions such as Microsoft Dynamics are becoming business critical to more companies.

At Ergo, we believe that the key driver for introducing CRM is achieving a 360° view of all customer interaction points. This will range from the sales pipeline to the customer service desk, from initiating and tracking a marketing campaign to reporting on its effectiveness.

Ergo can help you achieve your business objectives through the use of Microsoft Dynamics CRM.

Join us for a morning seminar where we will illustrate how Microsoft Dynamics CRM is a fast, flexible, and affordable solution that provides the tools and capabilities you need to create and maintain a clear picture of your customers, from first contact through to purchase and post-sale.

Learn the practical uses of Dynamics CRM including sales, marketing, and customer service modules, exploring how the solution encourages a customer-centric approach across your organisation, driving greater profitability and providing you with a return on your investment.

View demonstrations of the numerous methods of extending Dynamics CRM and how to integrate successfully with other technologies; including Microsoft SharePoint and Microsoft Lync.

Structure of Seminar

09.30 Registration and Light Breakfast

10.00 Ergo & Microsoft Relationship
          Introduction to Ergo and brief overview of the Ergo and Microsoft relationship
          Presented by: Derek Kehoe, Sales Director, Ergo

10.15 Microsoft Dynamics CRM Product Overview 
          Covering the Microsoft Dynamics CRM platform and deployment options
          Presented by: James Finnegan, Dynamics Solution Specialist, Microsoft

10.45 Practical Uses of Dynamics CRM
          Demonstrating the practical uses within Sales, Marketing and Customer Service
          Presented by: Neil Young, Solutions Architect, Ergo; Coman Burke, Pre-sales Technical Consultant, Ergo

15 minute coffee break

11.30 Extending and Integrating Dynamics CRM
          Demonstrating methods of extending Dynamics CRM and integrating with other technologies
          including Microsoft SharePoint and Lync
          Presented by: Neil Young, Solutions Architect, Ergo; Coman Burke, Pre-sales Technical Consultant, Ergo

12.00 Customer Case Study

12.20 Open Floor Q&A and Close
          Presented by: Derek Kehoe, Sales Director, Ergo

12.30  Lunch

Click here to register

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