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CRM Technology

Building Business Applications with Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 is a Customer Relationship Management system that is designed to empower business users in the areas of Sales, Service and Marketing. Microsoft is leading with the Cloud and CRM is a key enterprise-ready piece of the Microsoft Cloud Services strategy.

Enhancing Productivity Through the Better Use of Information
The empowered sales team: Enhancing productivity through the better use of information is an Economist Intelligence Unit report, sponsored by Microsoft. The findings and views expressed in this report do not necessarily reflect the views of the sponsor.

Microsoft Dynamics CRM 4.0
Developing ISV Applications using Microsoft Dynamics CRM whitepaper

Microsoft Dynamics Role tailored Business Productivity
Software is instrumental to the people-ready business. Software is increasingly how we harness information, the lifeblood of business today. Software enables people to turn data into insight, transform ideas into action, and turn change into opportunity. Microsoft is building the next generation of breakthrough business applications designed to amplify the impact of your people.

Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance
This white paper looks at solutions for optimizing and maintaining the components that make up a MS Dynamics CRM implementation. It provides relevant context for each topic,information on maintaining and optimizing that component specifically within the MS Dynamics CRM implementation, and links to related resources that may offer additional guidance for a particular environment.