Training & User Adoption
Deploying a new IT solution can bring new ways of working and new ways for teams to collaborate effectively. This requires a change in user behaviour. Driving user adoption and educating users in the benefits is an essential part of a successful deployment. This is where Ergo’s training and user adoption programme comes in to effect. We want to work with you to enable your end users to get the most out of your IT solutions by implementing the programme that is right for you and your business.
Why Training & User Adoption?
Introducing a new IT solution can significantly impact all users in your business. To ensure you reap the benefits of this IT investment, you need to enable your end users to use the technology to its full potential. Driving user adoption and educating users in the benefits is an essential part of a successful deployment. Such benefits include a more collaborative working environment, increased productivity, increased efficiencies in process and increased buy-in company-wide.
Deployment of a new IT solution impacts the general end user. It can bring new ways for teams to collaborate effectively and this requires a change in user behaviour. Driving user adoption and educating users in the benefits is an essential part of a successful deployment. Companies can reap the benefits of their IT investment, by enabling their end users in using the technology to its full potential.
Such benefits include a more collaborative working environment, increased productivity, increased efficiencies in process and increased buy-in company-wide.
What we offer
Ergo provides customised end-to-end traning and user adoption programmes.
An initial consultation with the clients takes place so we can carry out a training needs analysis in order to identify training needs and align them to targeted business goals. A customised training and adoption programme is then designed and implements which can include awareness material, a bespoke training portal, content development, brown bag sessions, super user training and support, webinar training sessions, blogs, interactive Q&A sessions, metrics etc.
To ensure continuous improvement and satisfaction, Ergo performs evaluation methods to capture satisfaction and relevance levels throughout the implementation.
Typical activities include:
- Initial consultants
- Training needs analysis
- Tailored training programme design
- Content production
- Implementation programme
- Maintaining programme
Ergo offers a range of options dependent on your requirements:
- Instructor-led training sessions (classroom based or remote)
- Interactive training portal hosted on client own SharePoint with training content
- Customised content which includes training decks, step-by-step reference guides, FAQ style documents
- Interactive content such as bitesize demo videos and elearning options
- Tried & testing generic course packages
- Localisation options
- Branding options
- Floor support
We have a dedicated team of skilled trainers who follow a proven methodology in implementing the appropriate programme for our clients. Our training offering is customised to each client's needs utilising the deep knowledge and experience we possess as Ireland's leading IT solutions provider. We ensure that all content and training is relevant and up to date on new features and tools due to the access the training team have to Ireland's largest managed services team of subject matter experts. To date, we continue to achieve 100% satisfaction and relevance ratings for all training and user adoption programs implemented in Office 365, SharePoint, CRM, Security Awareness.