IT Maintenance & Support
Downtime is not an option for businesses that are increasingly dependent on technology. Ergo knows that managing and maintaining desktops, network infrastructure and servers has become business critical and beyond the scope of internal resources. You can’t afford to run the risk of system failures that impact on productivity and cost companies money.
Ergo provides 99.9 per cent availability and 24/7 support. Our proactive approach reduces helpdesk calls by identifying problems before they arise. A combination of accredited engineers and best-in-class management tools gives your business regular health checks that prevent minor issues turning into major disruption.
An organisation’s mission critical applications and hardware are only as good as their availability, which is why we tailor maintenance and support services to each client’s needs. Whether it’s across multiple sites or contingent on remote working, our experts will devise appropriate support and maintenance plans for your business.
We analyse the way your network and systems run and allocate appropriate expertise to manage it through a single point of contact. Remote monitoring and regular service calls are central to our approach. We resolve system performance issues on a real-time basis.
Over 80 per cent of reported problems can be dealt with from our control centre with different levels of on-site support solving the rest. Our maintenance and support contracts include parts and labour at a fixed rate. There are no hidden costs.