Microsoft Dynamics CRM

Ergo provides end-to-end enterprise CRM implementation services on the Microsoft Dynamics CRM platform, on-premise or in the cloud. We develop custom CRM solutions built on Microsoft .NET, tailoring the software to your line of business applications.

Microsoft Dynamics CRM Subject Matter Expert Video

Watch Ergo's Neil Young, Subject Matter Expert for Microsoft Dynamics CRM, explain how taking a bottom up approach can help you deliver CRM to the organisation effectively.

Keeping customers and finding new ones is the engine of growth, which is why CRM (Customer Relationship Management) solutions such as Microsoft Dynamics are becoming business critical to more companies. At Ergo, we believe that the key driver for introducing CRM is achieving a 360° view of all customer interaction points. This will range from the sales pipeline to the customer service desk, from initiating and tracking a marketing campaign to reporting on its effectiveness.

We help firms with existing systems that contain key customer information but lack a single customer view. With others we start from scratch, our consultants making a clear business case that justifies investment before any implementation work is undertaken.

A fast, flexible, and affordable solution, we make sure that Dynamics CRM provides the tools and capabilities you need to create and maintain a clear picture of your customers, from first contact through to purchase and post-sale. We will help you explore sales, marketing, and customer service modules, maximising your investment and encouraging a customer-centric approach across your organisation that will drive greater profitability. 


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Our Clients
  • Gill and Macmillian
"Their support and flexibility has been excellent & everyone at Ergo is committed to the cause"
ICT Director, Gill & Macmillan