Microsoft Dynamics CRM

Ergo provides end-to-end enterprise CRM implementation services on the Microsoft Dynamics CRM platform, on-premise or online via Office 365. We develop custom CRM solutions built on Microsoft .NET, tailoring the software to your line of business applications.

Keeping customers and finding new ones is the engine of growth, which is why CRM (Customer Relationship Management) solutions such as Microsoft Dynamics are becoming business critical to more companies. At Ergo, we believe that the key driver for introducing CRM is achieving a 360° view of all customer interaction points. This will range from the sales pipeline to the customer service desk, from initiating and tracking a marketing campaign to reporting on its effectiveness.

We help firms with existing systems that contain key customer information but lack a single customer view. With others we start from scratch, our consultants making a clear business case that justifies investment before any implementation work is undertaken.

A fast, flexible, and affordable solution, we make sure that Dynamics CRM provides the tools and capabilities you need to create and maintain a clear picture of your customers, from first contact through to purchase and post-sale. We will help you explore sales, marketing, and customer service modules, maximising your investment and encouraging a customer-centric approach across your organisation that will drive greater profitability.

Find Out How to Make your Business More Dynamic:

  1. Sales – Win Faster and Sell More
    The combination of Microsoft Dynamics CRM Online, Office 365, and Power BI drives sales productivity by making teams highly connected and collaborative so they can zero in, win faster and sell more. Gain strategic advantage with real-time customer and competitive intelligence. Enhance visibility and enable better decision-making with sales reports, interactive charts and dashboards. Give your sales team unprecedented social and market insights to foster customer relationships, generate more high-quality leads, and gain a competitive advantage.
     
  2. Customer Service – Empower Agents to Wow Customers
    Empower agents with a single, unified experience to deliver fast, amazing customer service from desktop or mobile. Agents can access every source of information they need, across diverse environments, so they can provide a more personalised, effective standard of service. Enable customer service engagements across web, social, chat, email, mobile, and phone, including customer self-service and social care.
     
  3. Marketing - Build brand. Engage one to one. Demonstrate impact
    Microsoft Dynamics Marketing enables your marketing team to plan, execute, and measure campaigns across channels, from start to finish, to bring your marketing vision to life. Integrate planning, budgeting, and tracking across all channels, including email, digital, social, and traditional. Connect with customers and prospects through embedded, contextual social tools. Measure pipeline and revenue across every marketing investment to get a true view of your ROI.

Microsoft Dynamics CRM Subject Matter Expert Video

Watch Ergo's Neil Young, Subject Matter Expert for Microsoft Dynamics CRM, explain how taking a bottom up approach can help you deliver CRM to the organisation effectively.

 

 

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