Paavo is a highly experienced Senior CRM Operations Engineer with over 15 years’ experience in the ICT sector, spanning a range of technologies. Specialising in Dynamics CRM/365, for both online and on premise environments, he works on solution deployment best practice - upgrading existing environments from older versions to the latest, and planning and implementing new environments. Paavo has worked across complex multi-instance environments to ensure system integrity, security and stability. Engaged throughout the lifecycles of projects he brings a wealth of knowledge, experience and expertise to each customer engagement that he is involved in, ensuring successful delivery of the specified requirements. Paavo holds a BSc (Eng) in Electrical/ Electronic Engineering from Dublin Institute of Technology, and a Higher Diploma in Science and Computing from Dublin Business School. Paavo also holds numerous Microsoft certifications in Dynamics CRM spanning versions 2011 to 2016.