Phil is a highly experienced IT professional with over 20 years’ experience working across a range of industries and products. As a solutions architect Phil specialises in CRM and EAI for enterprises. He is experienced in early stage concept development through design and delivery. He works with Ergo clients architecting significant releases and new modules to align with business requirements. Phil is currently focused on delivering actionable customer insights for enterprises to enable them to better understand their customer behaviour, interests and motivations as well as measuring the effectiveness of propositions and return on marketing spend.