All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About Managed People

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services

Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

10 Top Tips to Make OpsMgr 2012 Rock!

10 Top Tips to Make OpsMgr 2012 Rock!

Read The Article
10 Top Tips to Make OpsMgr 2012 Rock!
Return to Blog

10 Top Tips to Make OpsMgr 2012 Rock!

10 Top Tips to Make OpsMgr 2012 Rock!
System Center 2012 - Operations Manager (OpsMgr) can be a pretty big and complex product to get your head around at the best of times but these 10 Top Tips will help you get the most out of your deployments. These tips are a mixture of recommended OpsMgr best practices and also some ‘notes from the field’ based on my experience as a System Center consultant and are listed below in no particular order of favouritism.

1.  Get the SQL Collation Right

When installing OpsMgr, one of the prerequisites is to ensure that the SQL Collation setting of your SQL database instance is configured with the correct collation for your language. An incorrect SQL collation setting can be the root cause of empty reports, missing alerts and random data insertion problems. Changing the SQL Collation setting of an already built SQL instance is a non-runner and you will have to build a new instance with the correct collation and then move your databases, so you can see why it’s important to get this right first time! If you’re deploying OpsMgr using the English language, then the correct SQL collation to use is: SQL_Latin1_General_CP1_CI_AS. 

2.  Upgrade to SP1

Service Pack 1 (SP1) for OpsMgr brings with it a number of really cool enhancements such as Global Service Monitor, new dashboards and visualisations, support for IIS 8 and Application Performance Monitoring (APM) of SharePoint 2010 to name a few. If you haven’t upgraded yet to SP1, then check out the step-by-step process in this post to get you up and running in no time!

3.  Join the Community

Apart from the vast amount of management packs available from Microsoft and other vendors, there’s a whole ecosystem of free management packs and tools to choose from that have been created and shared by the extended OpsMgr community. You can get access to these resources through sites such as SystemCenterCentral.com and MyITForum.com as well as from the many blogs and user group sites on the internet.

4.  Use Separate Management Packs for Overrides

When carrying out alert tuning and modifying thresholds in your OpsMgr environment, its best practice to always save your customisations into separate unsealed management packs that are associated with each sealed management pack that the original alert was raised from. For example, if you’re making a change to an alert generated by the Windows Server Management Pack, then save it into an unsealed management pack named something like ‘Windows Server Management Pack Overrides’. If you stick to this methodology, then it will make it much easier to identify the location of and manage all your changes (modify/backup/delete etc.)

5.  Configure Anti-Virus Exclusions

A key performance blocker of OpsMgr is when Anti-Virus applications are configured to run their on-access scanners without any exclusions in place for the OpsMgr program directories. Review and implement the list of anti-virus exclusions that Microsoft recommend for OpsMgr in this article and you will ensure that your management servers and agents perform optimally.

6.  Understand Maintenance Mode

Maintenance Mode is a feature in OpsMgr that doesn’t get used by administrators half as much as it definitely should. It enables you to place an object into maintenance mode which essentially disables monitoring of that object for a specified period of time. This can be particularly useful when you have planned downtime of your servers to facilitate updates and patching cycles. Apart from the fact that an object placed in Maintenance Mode doesn’t generate any noisy alerts about reboots or downtime during these periods, it will also go a long way to ensuring that your SLA’s are represented with real-life values and planned downtime has been taken into account. You can learn more about Maintenance Mode from the official TechNet link here. If you want to be able to place groups of objects into Maintenance Mode in OpsMgr 2012, then take a look at this excellent blog post from Pete Zerger on how to do it with PowerShell.

7.  Deploy Distributed Applications

If you’re not using Distributed Application modelling inside OpsMgr then you’re definitely missing a trick. With Distributed Applications, you can group all of the components that make up your different IT services (Messaging, Active Directory, Networking, Virtualisation etc.) into a single entity that has its own health state (Green for Healthy, Yellow for Warning and Red for Critical) and ensure that you manage those services in the same way that your end-users consume them. Get started with and learn more about Distributed Applications from this link.

8.  Download Boris and Daniel’s OpsMgr Tools

Every OpsMgr admin or consultant should be aware of the excellent MPViewer, OverrideExplorer and ProxySettings tools that Microsoft’s Boris Yanushpolsky originally created for OpsMgr 2007. Daniele Muscetta gave these tools a reboot to work with OpsMgr 2012 and has made them available for free to anyone who wants them! I use at least one of these tools every time I deliver an OpsMgr project and you can download them from this blog posting.

9.  Check out Kevin Holmans SQL Query Post

It goes without saying that as OpsMgr is built on an SQL platform, you should have some SQL Kung-Fu in your repertoire. With the right SQL query, you can create your own custom dashboards, build new reports and reduce administration time. If creating your own SQL queries isn’t your cup of tea, then take a look at Kevin Holman’s excellent ‘Useful Operations Manager SQL Queries’ blog post here. This is probably one of the most popular OpsMgr blog posts on the web and is applicable to both OpsMgr 2007 and OpsMgr 2012. Once you’ve finished reading that post, take a look through the rest of his blog as it contains a wealth of information on OpsMgr.

10.  Read the Books, MP Guides and Technical Docs

Microsoft don’t currently have any official books available on OpsMgr 2012 but there are two excellent books available to purchase that have been written by a number of System Center MVP’s that are a must-read to help you get the most out of your OpsMgr deployments. You can get more information on these books from here and here.

Before you import a management pack (MP) into OpsMgr, make sure to download its associated guide and read it through from front to back! Every management pack comes with its own guide and the information inside contains essential information on how to fully deploy and maximise its monitoring potential.

I’d also highly recommend that you download and review the official technical documentation for OpsMgr 2012 which can be accessed here as it contains a wealth of information that will prove invaluable to you when configuring or troubleshooting your deployments.

Explore our System Center offerings

News and Blog Posts

Go with the Flow: 6 simple steps to implement a Microsoft Flow workflow for Dynamics 365
Juandre Germishuys
14 September 2018 • Posted By Juandre Germishuys Senior Software Developer

Go with the Flow: 6 simple steps to implement a Microsoft Flow workflow for Dynamics 365

In an ever-changing world of automation and end user enablement, Microsoft seem to just keep churning out more and more...

Read now
Finding Your IT Edge: Top Tips to Succeed in any Interview
Patrick Gibney
13 September 2018 • Posted By Patrick Gibney IT Recruitment Specialist

Finding Your IT Edge: Top Tips to Succeed in any Interview

Interviews can be daunting – this is fact. However, what a lot of people don’t realise is that...

Read now
Services in the Sky: Changing Clouds in a Shifting Landscape
News 05 September 2018

Services in the Sky: Changing Clouds in a Shifting Landscape

Read Now
Managed Print Services: A Journey into Detail
News 04 September 2018

Managed Print Services: A Journey into Detail

Read Now
Ergo and Micromail Scoop Two Partner of the Year Awards at Microsoft Inspire
News 20 July 2018

Ergo and Micromail Scoop Two Partner of the Year Awards at Microsoft Inspire

Read Now

Subscribe to Our Blog

Scroll to Top