All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About Managed People

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services

Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Avoiding the Managed Print Rip-off

Avoiding the Managed Print Rip-off

Read The Article
Avoiding the Managed Print Rip-off
Return to Blog

Avoiding the Managed Print Rip-off

Over the years I've met many businesses that have signed up to Managed Print Service (MPS) contracts on the promise of spectacular savings that just weren't there when the bills came in. What's worrying is that it's happening more and more. So what's going on?

The problem is the cost-per-page deal that has become the core proposition of many contracts, whereby the business replaces the expense and management headache of running a printing fleet with a payment structure developed around output. Replacing capital costs with a managed service model based on paying a few cents for each printed page is a tantalising prospect, made even more attractive because of a race to the bottom on price. But there’s a catch.

Colour Catch

Many of these contracts present a cost-per-page figure based on black and white printing and a higher price for colour. Colour is then made readily available to all users. Without constraints on who can and can’t print colour – a prerequisite of best practice MPS, but absent from many bargain-basement providers  – costs soar and the bill bears little resemblance to the quoted figure you signed up for.

The MPS market has become so competitive that some less-than-scrupulous providers do cheap deals that are loss making at the outset because they believe they can claw back a profit, one way or another, over the term of the contract. Scratching around trying to make money becomes the focus of their ‘service’ rather than delivering all the benefits of a properly executed MPS. I'd be very surprised if the client company has any meaningful agreement around guaranteed uptime and I’ve met plenty who have called us because they’re fed up waiting for machines to get repaired.

I would urge organisations to weight cost as only one part of an MPS contract, the same way they would with any IT service. What you pay is obviously important, but when it becomes the central pillar of a contract you have to ask yourself what you are sacrificing in terms of service and support. If you think that print is in some way simpler, more commoditised and therefore more price driven, you are making a big mistake.

Neglected Environment

It never ceases to amaze me that organisations are investing heavily in front-facing services, digitising their businesses to better connect with customers, while providing their own people with an ancient print environment that doesn’t do anything to make them more productive or accelerate the efficiency of the business.

While Ergo always competes on price, it's not our primary focus and neither should it be yours. A fleet of properly networked MFDs (Multi-Function Devices), centrally managed with security and workflow embedded in the environment, can be every bit as transformational as cutting-edge technology in other parts of the business. You just need a provider that has the skill and experience to show you how.

What it really comes down to is partnership. Get over the idea that MPS is a commodity service where the principal function is to cut costs and relieve your IT department of a headache. Because of the security implications alone, you can’t afford to treat it lightly. You need to select an MPS provider that is willing to engage with you and your business in a way that will ensure ongoing efficiencies and uptime; someone that will continuously monitor the service to make sure it’s delivering optimum value.

I suppose the difference with Ergo is that we we’re in it for the long haul. We’re interested in delivering continuous improvement and facilitating true business transformation. It’s a long way from someone selling you a cost-per-page deal that’s full of holes and does nothing for your business.

Do you have any advice on how to get the best value from MPS contracts? Please leave a comment below or contact Ergo today for further information.

 

News and Blog Posts

Go with the Flow: 6 simple steps to implement a Microsoft Flow workflow for Dynamics 365
Juandre Germishuys
14 September 2018 • Posted By Juandre Germishuys Senior Software Developer

Go with the Flow: 6 simple steps to implement a Microsoft Flow workflow for Dynamics 365

In an ever-changing world of automation and end user enablement, Microsoft seem to just keep churning out more and more...

Read now
Finding Your IT Edge: Top Tips to Succeed in any Interview
Patrick Gibney
13 September 2018 • Posted By Patrick Gibney IT Recruitment Specialist

Finding Your IT Edge: Top Tips to Succeed in any Interview

Interviews can be daunting – this is fact. However, what a lot of people don’t realise is that...

Read now
Services in the Sky: Changing Clouds in a Shifting Landscape
News 05 September 2018

Services in the Sky: Changing Clouds in a Shifting Landscape

Read Now
Managed Print Services: A Journey into Detail
News 04 September 2018

Managed Print Services: A Journey into Detail

Read Now
Ergo and Micromail Scoop Two Partner of the Year Awards at Microsoft Inspire
News 20 July 2018

Ergo and Micromail Scoop Two Partner of the Year Awards at Microsoft Inspire

Read Now

Subscribe to Our Blog

Scroll to Top