Curing desktop printer dependency with pull print
Everyone knows a work colleague that suffers from a severe case of desktop printer dependency. I’ve seen cases where the relationship is so close that people have named their printer and given it a pair of sticker eyes and a mouth. Attempt to take it away and there’s hell to pay.
Ergo doesn’t pride itself on causing break-ups, but there comes a time when unhealthy relationships with desktop printers have to come to an end. Once we’ve explained the problem to company management they tend to agree. They start to see the cost savings and efficiencies they will benefit from a managed print model with a secure pull print solution.
The ball’s rolling and the days of the desktop printer are numbered. The first clue that something is up for the dependents will be our audit. We use the information we collect to make the business case and then set about the training that will overcome the separation anxiety, showing people how an “on-demand” managed print solution can be much more effective.
Here are my top 10 benefits of a managed print solution:
The user can print their documents and then choose when to print from any “secure print” enabled device on site. If a device breaks down, users can easily move to the next available machine and release their print jobs from there.
2. IT management
One print queue on each user PC replaces having to manage hundreds of print queues on print servers and multiple printers across user desktops.
3. Costs and environment
Reduce the amount of paper waste by making uncollected jobs a thing of the past. Pull print only prints when the user swipes a card at the device.
The pull print solution removes the need for multiple servers onsite and reduces calls to the local IT Helpdesk.
Privacy is increased with the solution because users must go to a device and securely authenticate to retrieve their documents.
6. Better management
Centralised printing solutions often come with additional features, such as reporting, charging, monitoring, etc.
By removing desktop printers and replacing them with strategically distributed MFDs (Multi-function Devices) we can unify the hardware and reduce the number and type of consumables to make the estate more efficient from a cost and productivity perspective.
8. Full MPS (Managed Print Service)
With an Ergo MPS all the customer needs to worry about is paper and electricity. We provide all consumables as well as hardware with a service level agreement tailored to your business needs.
Ergo uses a reporting tool to monitor the live print fleet and identify issues before they become a problem, ensuring uptime and an optimised service. When we receive an alert that a printer is in need of attention or requires a consumable, our service department acts, dispatching a service engineer to the site or by delivering the peripheral.
10. More secure
Users are required to authenticate at the device using a PIN code or access card to release their documents, pull print dramatically improves document security. This reduces the risk of a data breach where confidential information is printed within the business.
This last point is a big one. For anyone in a role where document confidentiality is important, pull print provides a level of protection that’s much more robust than running a local desktop printer. Not only do you free yourself from dependency, you make your business more secure.
At Ergo, our technical pre-sales team are more than happy to audit your print estate, see where your pain points lie, find the security risks, and recommend the right fit solution for your business.