All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About IT Resourcing

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services


Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Finding your IT Utopia

Finding your IT Utopia

Read The Article
Finding your IT Utopia
Return to Blog

Finding your IT Utopia

Recently I took time out to reflect on “why do we do what we do”. It sounds like such a basic question; and that’s because it is. In today’s busy work and life schedule, we should make more time to stand back and ask these basic questions because the simplest of questions can reignite drive and creativity.

To answer this question, one must put themselves in the customer’s shoes. This is something a service provider should do more often.

When in these shoes…

I realised that I must pursue the goal of having a positive impact on my business. When assessing how to do this, I need to design, deploy and run technology solutions to enable my workforce to proficiently collaborate, make our products, process our goods, manage the delivery of service, make the right decisions, and digitally engage with the marketplace.

In my head (still in these customer’s shoes) I now have my utopian vision of seamless integration, a mobile workforce, a digital business paradise. Now I must consider - will I reach that utopian scenario? When? Will the goal posts keep moving? What happens when I scale? What if I acquire? What if my compliance requirements change? How can I focus on my business success? How can I positively impact?

I have too many things to consider in this multi-dimensional fast paced market, which means I need a partner that I can trust to support my success.

So, on that basis, what makes a great IT Partner?

1. The gift of business mindshare (a run Partner)

Service Operations is an art form. A great IT Partner will take care of your run activities for you, providing managed services for infrastructure, applications and general service operations. A great IT Partner will provide you with real time insight into your business services linking to IT Services. You will have your IT run activities taken care of, your SLA’s being met, and insight at your fingertips with inherent cybersecurity.

What does that really do? Does it mean that you have de-risked? That you are on a sound footing? Yes, but it also means so much more. It allows you to offer your business digital mindshare. It is such a basic thing, but if your service operations are in top order then you will not be interrupted with bad news daily, you will not be worried about what will happen next, you will not be dragged into a detail operational debate at every strategy meeting. There is nothing worse than getting to that business ideation place in your mind and then suddenly come crashing back down to earth with a mission critical outage.

A great IT partner will run your IT operations smoothly so that you can offer your business digital mindshare so that your business can benefit from your digital creativity. Without steady state operations, you will never get out of the weeds.

2. Digital enablement, platforms and augmentation

On achieving rapid service operations steady state, a great IT Partner can then enable you to succeed in digitally enabling your business through digital platform and technology expertise. The important thing to understand about both workforce and digital business enablement is that it is driven by you (the client) and your business. You should not outsource digital business or workforce solutions. It is your business - you need to differentiate, you need to innovate. You understand your business better than anyone else.

A great IT partner will augment and enable you to succeed on your ideas, on your terms, bringing expertise on digital platforms, workforce solutions and data science.

3. Commercial Flexibility

The days of lock them in and sweat the contract are long gone (if anyone is treating you like this then stop and call Ergo immediately!) A great IT Partner is commercially disruptive and flexible.

The IT landscape is evolving at a phenomenal pace and the business marketplace is changing every day. In this context, your business needs an IT Partner who can respond in an agile and flexible way. The realisation of this must manifest itself in the commercial attitude of the service provider. Without commercial flexibility, your business will not be able to ride the waves as they come along.

4. Trust

Good relationships are built on trust, it may be an old fashioned sentiment but it still applies today; maybe even more so than ever.  Ergo is recognised as an IT provider you can trust - not just because we are nice people (although we are which is a bonus!) but because we share a common pursuit of business success – yours. A great IT Partner will put the client at the centre of everything and will cherish the trust. They may have bad days but they will always be transparent with the aim of protecting trust above all else for a sustainable relationship.

Pursue your business utopia, divest your run activity, digitally enable your business for success, and partner with a service provider with whom you can fulfil the future journey. Ride all the waves with Ergo.

News and Blog Posts

Vigilance as a Service
Steve Blanche
15 February 2019 • Posted By Steve Blanche Chief Technical Officer

Vigilance as a Service

The speed of digital adoption has been such that we really haven’t previously seen such a drastic cultural...

Read now
Treat Print As Seriously As Other Outsourced IT Functions
David Carthy
04 January 2019 • Posted By David Carthy Technical Solutions Manager

Treat Print As Seriously As Other Outsourced IT Functions

Market research shows that outsourcing continues to grow, no doubt helped by the proliferation of cloud services that offer new...

Read now
Ergo named Deloitte Best Managed Company and Great Place to Work for 2019
News 05 March 2019

Ergo named Deloitte Best Managed Company and Great Place to Work for 2019

Read Now
Ergo joins SimplyVital Health Nexus Blockchain Consortium
News 26 February 2019

Ergo joins SimplyVital Health Nexus Blockchain Consortium

Read Now
Cloud Computing - A Mixed Forecast
News 04 February 2019

Cloud Computing - A Mixed Forecast

Read Now

Subscribe to Our Blog

Scroll to Top