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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Have you got a Security Incident Response Plan?

Have you got a Security Incident Response Plan?

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Have you got a Security Incident Response Plan?
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Have you got a Security Incident Response Plan?

Let’s face it, a security breach is almost inevitable, but how to handle one in progress and how to deal with the aftermath is at least as important as taking preventative steps. In this blog, I share my advice on compiling a security incident response plan.

Without a considered response plan in place companies are left in a panicked state rendering them more exposed and potentially vulnerable for longer than necessary when an attack occurs.

Reactionary responses tend to be ill-conceived, exacerbating the breach. At Ergo, we have been assisting organisations in developing effective incident response plans and procedures for twenty years. With a best practice policy and a thorough plan in place, the worst aspects of a breach can be avoided returning operations to business-as-usual sooner while also mitigating any potential consequences.

Your plan needs to meet the unique requirements of your business but should always include four primary elements:

  1. Detection
    Stealth attacks are obviously designed to avoid detection, but Ergo can help in selecting and implementing appropriate software and monitoring solutions for the crucial detection stage.
  1. Containment
    After detection the response plan helps to determine the nature of the breach and how best to contain the intrusion.
  1. Eradication
    Following containment the focus shifts to addressing the consequences by deleting malware, suspending compromised accounts and eliminating the vulnerabilities that led to the breach.
  1. Recovery
    The final stage is recovery, where the IT infrastructure is returned to normal. This may involve restoring systems and data from backups or updating firewall rules to other protection layers.

Addressing a security breach can be a complex process but with the right planning and an experienced IT partner, disruptions to the business can be minimised and operations quickly restored.

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