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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Managed Print: Attention to Detail is what makes a Service Exceptional

Managed Print: Attention to Detail is what makes a Service Exceptional

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Managed Print: Attention to Detail is what makes a Service Exceptional
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Managed Print: Attention to Detail is what makes a Service Exceptional

A good Managed Print Service (MPS) is a utility service that delivers what it should and end users take for granted. Complexity is hidden from them. But the processes and procedures that ensure a great customer experience are only achieved because of the hard work going on in the background – the image of a swan comes to mind, gliding gracefully across water while the feet paddle furiously below the surface.

The secret of delivering this kind of MPS is attention to detail. There are many components to the overall service but it’s the sum of the parts that make it work. What bothers me is that many businesses are stuck with the very worst type of utility, where machines go down and stay down. There's a sense of resignation, an acceptance that this what you get when you sign up for a cheap service.

Value and Quality

It comes as a surprise to companies when they first encounter Ergo. We believe in providing a managed print service which delivers exceptional value without compromising on the detail that makes it a quality service. We take pride in covering every base, from mundane tasks that other providers can’t be bothered with – changing the toner; checking paper stocks – to more sophisticated tasks that they are incapable of carrying out or choose to leave outside the scope of the contract.

Imagine a low cost electricity provider that builds a business model on the assumption that at some point the customer is going to leave their immersion heater on causing a spike in the monthly bill. This is pretty much what happens with MPS providers who sell a cost-per-page deal with no focus on controlling and reducing volume.

When colour is made readily available to all, bills inevitably go through the roof. Not only does Ergo take colour into account when volumes are set, we constantly review usage to make sure customers are always going to get the best possible deal.

End-to-end security

When it comes to security, the devil is in the detail. Something as simple as firmware updates across a fleet of MFDs (Multi-function Devices) is a first line of defence. We all know from using our smartphones and laptops that regular upgrades from manufacturers improve products and fix holes in security. It's no different with MFDs yet many providers don't do it.

With Ergo, it's just one in a number of end-to-end security processes that are intrinsic to our MPS proposition. Companies are only just waking up to the risks and vulnerabilities around printer hard drives, but it's something we've been policing for years.

Security is a focus throughout the life of a contract. We can encrypt content before it arrives at the MFD, ensure the image only resides temporarily on the hard drive, and then we securely delete the drive when the machine reaches end of life.

Lock Down

Modern MFDs are feature-rich with multiple connection protocols, like Apple Talk and NFC, supporting a wide range of mobile devices. It's like a room with 10 doors. If you only use two, you have to lock the rest. We lock down anything that isn't used – a small procedural detail perhaps, but it makes life that little bit harder for potential hackers.

Remote monitoring and preventative maintenance is also core to our idea of what a well-managed utility service should be, whether it's managed print or an IT helpdesk. The endgame is ensuring uptime and giving users the confidence that things will work as they're supposed to. It just seems strange to us that providers exist who would treat their customers any other way.

Contact us to find out more about Ergo's Managed Print Solutions

News and Blog Posts

Get Compliant. Stay Compliant. 6 ways to stay GDPR proof, 6 months on
Diarmaid Flynn
02 November 2018 • Posted By Diarmaid Flynn Client Services Director

Get Compliant. Stay Compliant. 6 ways to stay GDPR proof, 6 months on

More and more, we have been hearing about companies who are not yet fully compliant with GDPR. In the latest...

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Security Architecture - From Zero to Hero: Part 1
30 October 2018 • Posted By Nikos Vasileiadis IT Security Officer

Security Architecture - From Zero to Hero: Part 1

Security architecture refers to a unified security design that addresses requirements and potential risks involved in a certain scenario or...

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Managed ICT Services: Diving in Deep
News 06 November 2018

Managed ICT Services: Diving in Deep

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Services in the Sky: Changing Clouds in a Shifting Landscape

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