Treat Print As Seriously As Other Outsourced IT Functions
Market research shows that outsourcing continues to grow, no doubt helped by the proliferation of cloud services that offer new ways of delivering IT, but what’s really interesting is the way expectations have changed about outsourced services, or managed services, and what they should deliver.
The principal aim of outsourcing still stands – let a specialist service provider run day-to-day IT processes more cost effectively while freeing up inhouse resources to concentrate on core business. What’s new is a focus on driving value.
To realise extra value from outsourcing, Gartner encourages businesses to revisit their sourcing ecosystem and tick off some fundamentals: get the balance right between cost and performance and make sure vendors respond to your changing business demands.
Sounds obvious, doesn’t it? This may be common practice in other areas of IT outsourcing, but with print, many companies will just put up with poor performing hardware and lazy vendors if they get a rock bottom price on printed pages.
Some of these organisations usually pay more attention to other parts of the IT environment that they outsource and lower their expectations for print because they see it as a cheap utility. The mistake they’re making is assuming that a utility service can’t add value or become transformational.
In its 2018 Global Outsourcing Survey, Deloitte discovered that 43 percent of organisations are making innovation a key component of their contracts. That suggests a much more strategic approach and an increase of innovation as a way of driving business value.
Technology is always advancing so processes are inevitably ripe for change. We help our customers create a print estate that is constantly evolving. It delivers on the basics but also works as a platform for innovation, new workflow services, and business transformation.
Another stat from an earlier Deloitte survey that caught my eye was the 46 percent of businesses that believe their providers are reactive rather than proactive. Our whole ethos is based on providing preventative maintenance. We proactively monitor devices to spot technical issues before they become a problem, before they cause downtime and start to impact on the business.
Anyone who has worked with Ergo will know why our MPS proposition is so thorough. It’s only one part of an extensive portfolio of managed services that we provide, where each one is executed with transparency and technical expertise to ensure the customer gets real value and the best possible experience.
Outsourcing ultimately comes down to trust; and we work hard to earn it. Attention to detail and the pursuit of continual improvement for our clients is what we do for a living, right across our business. Maybe this is why some of our print-only competitors struggle to deliver – they don’t have the wider experience of outsourcing and the fundamental understanding that there is always an opportunity in IT to do things better.