The Agile Edge: building a secure platform for your digital business
As ever in IT, success will hinge on how well it’s executed and the buy-in you get from the wider business.Read The Article
Change has always been a headache for organisations and it becomes even harder when there’s a business imperative. If a company has been around a long time and feels itself on the wrong side of the ‘s-curve’, losing its market position to up-and-coming competitors, the pressure mounts to do something different.
What we want to do with 'Journey To The Agile Edge', our events that ran in Dublin and Cork in May is show businesses practical ways to leverage digital technology and secure their futures. We’re not saying the change is going to be easy but we aim to demonstrate that’s it’s eminently achievable in a step-by-step process.
We live in disruptive times with unstable markets, so there’s an urgent need for organisations to revisit and fundamentally redesign their business’s operating model. As ever in IT, success will hinge on how well it’s executed and the buy-in you get from the wider business. I’ll be talking about this at our two events.
To ensure the most effective use of technology, you will have to budget carefully and spend wisely. The mission is to redesign your business operating model to make the organisation more agile and efficient. At the same time, the underlying technology should be used to create market differentiation, whether it’s through the automation of complex processes at the backend or front-facing customer service processes to enhance your company’s digital presence.
Ergo consults with clients about a Target Operating Model that will advance both the physical and digital sides of the business and close the gap between them. We align technology investments to the business and build platforms that support internal service operations as well as go-to-market strategies.
In an age of disruption, the key to effective operating models is visibility and transparency, enabling organisations to better manage their GRC (Governance, Risk, Compliance) obligations. All three are under growing pressure because of market upheaval, increasingly sophisticated and widespread cybercrime and a ramping up of regulatory requirements starting next May with the GDPR.
Every business is different which is why we workshop existing operating model and Target Operating Model with clients, agreeing the vision, values and challenges the organisation faces before defining the goals and objectives. Only then can we decide what the Target Operating Model will look like and what technology will be needed for the digital platform that enables it.
It’s about creating a platform that will future-proof a modern business. There are two sides to it, internal and external. Internally, you are servicing the needs of a workforce that is mobile, highly connected and tech savvy. Externally, it’s about becoming customer-centric and giving increasingly demanding consumers the best possible experience.
Making sure the GRC pillars are in place to support this kind of organisation demands a rigorous set of processes. It starts with setting policies that embed security and compliance into the day-to-day activity of the business. After that, it’s about having an audit trail and a reporting capability that can quickly search out and surface granular information as required, be it details of a security breach or simply a record of where information pertaining to customers is stored.
In tandem, with this, it’s the job of IT – internal or outsourced – to take care of the complexity. Managing and integrating heterogenous systems, services and providers is something that end-users don’t care about nor need to know about. Integral to the success of digital transformation is simplifying the interface and driving change though widespread user adoption.
The speed of digital adoption has been such that we really haven’t previously seen such a drastic cultural...Read now
Market research shows that outsourcing continues to grow, no doubt helped by the proliferation of cloud services that offer new...Read now