All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About Managed People

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services

Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Turning Data into Insights: 3 Steps to Growing Your Digital Business

Turning Data into Insights: 3 Steps to Growing Your Digital Business

Read The Article
Turning Data into Insights: 3 Steps to Growing Your Digital Business
Return to Blog

Turning Data into Insights: 3 Steps to Growing Your Digital Business

To run a business, one must make decisions. To run a good business, one must make good decisions. To run an outstanding business, one must make better decisions than others in the market, maybe even creating new whitespace as a disruptor. To make good or indeed, outstanding decisions, one must have good insights.

Data is the currency of insights.

At a fundamental level, basic data management will deliver improved business outcomes. Customer data, financial data and operational data will facilitate customer engagement activity, corrective action insights for financial performance and improved operational efficiency.

Most organisations are sitting on data (both structured and unstructured) which is untapped. In addition, most organisations have not recognised the data sources within and adjacent to their environs which, if leveraged, would transform their outcomes and even transform their business model - leading to unprecedent success.

This presents a huge opportunity for those businesses to improve outcomes from even the most basic data strategies. It is imperative as we move forward in this digital business age that CIOs, whom are no longer IT leaders but now business leaders, define a data strategy for their organisations. This will deliver a maturity journey, unlocking true business transformation.

To this end, a digital data security road map is the key to success. The following represents the maturity roadmap levels that I use when engaging CXOs in this challenge. The Digital CIO must have a digital data strategy. Where are you on the digital data strategy maturity roadmap? Read below to find out:

Maturity Level 1 - Implementing Fundamental Data Practices

Whilst not the most exciting, getting the fundamentals right is incredibly important and can add immediate value to your current business model. Ensuring that data is being managed properly in areas such as sales, operations, service and finance will facilitate effective decision making. Firstly, it is critical to discover your organisational data and to classify it, allowing for data to appropriately traverse the organisation and to allow you to securely manage data, particularly with GDPR requirements now being a harsh reality.

For example, ask yourself: is customer data that may enter the organisation at different points being linked together for a single view of the customer? Then, it is important to document your data processes, to know how your data is being created and handled. You need to apply policies to give data the respect it deserves. Fundamental Data Practices and their associated initiatives will lay the foundation, allowing you to unlock data wealth.

Maturity Level 2 - Advanced Insights, Better Decisions

This is where you begin to unlock previously unseen value through your data. Through analytics and business intelligence, you can identify trends and insights which will move you from basic to better decision making. Deploy solutions which move from linear in/out processes to 360-degree data driven improvement solutions.

For example, customer interactions where data is captured and processed and then the results are analysed means that you can then refine the data capture to enable better insights on the next cycle. These self-learning and improving solutions tangibly transform business returns. Artificial Intelligence is deployed to automate processes and make decisions on data presented. Integration technologies are enabled to extend the data strategy and support digital business reach through B2B and B2C Integration Architectures.

Maturity Level 3 - Digital Business Transformation and Future Reach

This is where you want to be. This is where you can truly disrupt and change how you run your business. At this maturity level, you can deploy 360-degree actionable intelligent learning systems with real-time data analysis, AI based decision making using advanced predictive models and deliver actionable insights with actionable managed operations services. You can extend the data sources through IoT innovations in manufacturing, engineering, healthcare, services, smart-city projects and so on. You expand on the integration architecture from the previous maturity level by automating B2B and B2C digital integration through AI powered interfaces, extending your marketplace through 360-degree actionable intelligent learning systems and enabling your business to drive forward and leverage its digital assets for optimal success.

Why is this so important?

Data is an incredibly important part of succeeding on your digital journey. There are a number of things that you will need to accomplish to optimise your digital capability, with data being a vital element that will unlock your business’ ability to get ahead, stay ahead and win in your marketplace. As I said before, data is the digital currency of the future, and algorithmic excellence will separate you from the crowd. In today's business economy, you need to get to maturity level 3 or you will be left behind, watching your competitors achieve new heights while you lag behind with outdated processes and no real measurable strategy.

Put simply, if you are not on the digital journey with your data, you need to get on it now!

To uncover how you can progress on your digital journey, have a look at how Ergo can help here.

News and Blog Posts

Driving Office 365 User Adoption: 5 Steps to Building a Champions Program
Brian Moran
03 July 2018 • Posted By Brian Moran Training And Adoption Lead

Driving Office 365 User Adoption: 5 Steps to Building a Champions Program

In my last blog (8 Steps to Increase User Adoption of Office 365), I outlined the steps involved in succeeding in taking...

Read now
Turning Data into Insights: 3 Steps to Growing Your Digital Business
Jimmy Sheahan
28 June 2018 • Posted By Jimmy Sheahan Managed Services Managing Director

Turning Data into Insights: 3 Steps to Growing Your Digital Business

To run a business, one must make decisions. To run a good business, one must make good decisions. To run...

Read now
Ergo and Micromail Scoop Two Partner of the Year Awards at Microsoft Inspire
News 20 July 2018

Ergo and Micromail Scoop Two Partner of the Year Awards at Microsoft Inspire

Read Now
Ergo and BWG: A Winning Combination
News 15 June 2018

Ergo and BWG: A Winning Combination

Read Now
Managed Print Services: The Need For A True Partnership
News 05 June 2018

Managed Print Services: The Need For A True Partnership

Read Now

Subscribe to Our Blog

Scroll to Top