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Want Real Time Availability Info For Colleagues?

Want Real Time Availability Info For Colleagues?

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Want Real Time Availability Info For Colleagues?
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Want Real Time Availability Info For Colleagues?

How much time do you waste on a daily basis trying to establish whether a colleague is online/offline, where they are based, what time they will be free at etc., and the best form of communication?

I’d imagine it’s substantial…… Now imagine a world, where with one simple click you can identify if a colleague is contactable and the best method of contacting them.

Say goodbye to this time-wasting, non-value adding activity with Microsoft Lyncs presence icons. Working in tangent with your outlook calendar, colleagues can effortlessly see your availability and identify the best form of communication; be it sending an IM (instant message), dropping an email, screen sharing or the old fashioned walk over to your desk.

Lync in Action

This is all well and good you might say, but tell me a real life example of Lync presence icons boosting productivity….

Ok so let me set the scene… at 10am yesterday, my colleague Steve wanted to contact me, to discuss an element of a proposal, due at 2pm that day. While at this time, I was presenting to a customer via the presentation sharing tool in Microsoft Lync.

Because I was in presenter’s mode, Lync automatically changed my presence status to ‘do not disturb’, handy as I didn’t want my phone ringing in the background. A ‘do not disturb’ status also prevented me from being interrupted by IM’s popping up on my screen (I’m a popular guy). So without the need to make any modifications to my Lync status – my colleagues know I’m unavailable.

So how did Steve know when I’d become available to discuss the proposal? Luckily enough for Steve, Lync seamlessly integrates with my Outlook calendar to provide accurate presence information. With a calendar entry running from 9am to 11pm, Lync informed Steve that I would be contactable from 11pm.

Image 1: My presence status on Microsoft Lync

erg- Lync presence Do Not Disturb

And to make communication even more efficient, Steve was able to place a tag on my status, to be notified once I became available, which was handy considering my meeting finished 10 minutes early.

Once Steve was notified of my availability, he instantly called me via Lync and shared his screen so we could both see the same document and make our final edits.

This was all done without any phone calls ringing out, questions being asked of my location, or frantic searching around the office. You’ll be glad to hear we got the proposal out in time, and no time was wasted looking for each other!

To find out how you too can benefit from Lync’s productivity features including presence, feel free to contact me on austin.hutton@ergogroup.ie or call me on 01 856 5959.

Figure 2: A example of presence icons in action

Lync Presence Icons

 

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