Want to Connect Better with Customers?
With web and social advancements impacting buyer behaviour; connecting, engaging and listening to customers has never been more important.
It’s with this in mind, that the team here at Ergo have designed a series of breakfast briefings to demonstrate how Microsoft Dynamics CRM can help you connect better with customers. Our demonstrations will provide insights into how Dynamics CRM can assist Sales teams to build pipeline and report effortlessly, Marketing departments to seamlessly execute campaigns and Customer Service Agents to delight customers.
Led by our Dynamics CRM Business Consultant and CRM Technical Lead, the Ergo Connects Series will comprise of three breakfast briefings, designed specifically for Heads of Sales, Marketing and Customer Service.
Each briefing will allow attendees to gain real insight into how Dynamics CRM can help them connect better with customers. Early registration is recommended as places are limited to 12 per briefing.
Find out more or register for these events today
Briefing 1: Empower Your Sales Team To Build Pipeline and Report Effortlessly
Wednesday, 4th March 2015 I 9.00am - 11:30am I The Gibson Hotel, Dublin 1
The sales teams of 2015 are under intense pressure to become highly connected and collaborative. This briefing will provide Heads of Sales with demonstrations on how Dynamics CRM can be used to manage pipeline and provide real-time customer intelligence. Attendees will also learn how reporting enables better decision making with interactive sales charts and dashboards. When powered with Office 365, sales teams become connected and empowered on any device.
Briefing 2: Facilitate Marketing Departments To Seamlessly Execute Campaigns
Wednesday, 11th March 2015 I 9.00am - 11.30am I The Gibson Hotel, Dublin 1
With marketing campaigns now stretching across numerous verticals from email to digital, social and traditional, it can be challenging to execute and measure return. In this briefing, Heads of Marketing will learn how Microsoft Dynamics Marketing facilitates traditional and digital campaign management, from planning to budgeting and obtaining a true return on investment. Embedded social tools allows Marketers to engage and listen across all social media channels and anlayse sentiment.
Briefing 3: Enable Customer Service Agents to Delight Customers
Wednesday, 25th March 2015 I 9.00am - 11.30am I The Gibson Hotel, Dublin 1
Social and mobile have transformed customers’ service expectations. They expect quality and personalised service across the web, social and phone. In this workshop, Heads of Customer Service will learn how Microsoft Dynamics Service delivered by Ergo can empower agents to easily manage tickets, contracts and service level agreements. With a detailed knowledge base, agents can use Dynamics Service to deliver fast, amazing, personalised customer service.