Why you need to provide Office 365 training
One thing I've heard from several companies is concern that general users are not using it to its full potential, which means the company is not reaping the benefits from its investment.Read The Article
As a training professional at Ergo I spend a lot of time talking to clients – new, existing and potential – at their offices and around their end users. It’s my job to listen. It’s my job to scope and identify accurately what the client needs are in terms of designing the appropriate training program to drive user adoption of their IT solutions.
So what are clients saying about Office 365 and what does it tell us about its user adoption challenges?
Well one thing I’ve heard from several companies is concern that general users are not using it to its full potential, which means the company is not reaping the benefits from its investment.
Old habits are clearly hard to change. I’m always hearing about employees who still attach files to emails rather than storing them online and simply sharing the link. Some are navigating through multiple copies and multiple versions of documents instead of using Office 365 to maintain just one version. The single biggest complaint is: “Our staff members are just not getting it…”
Realising the benefits
All of these barriers are preventing users from unlocking the power and collaborative benefits that have the ability to transform the workplace. This is why at Ergo we emphasise the importance of user adoption and implementing the right plan. The fog will lift if you spend more time focusing on user adoption strategy and then the rich features and benefits will be clearer for people to see:
The point to remember about of all of this, and the reason why a tailored training and user adoption program matters, is that Office 365 is about new ways of working. It demands change and people don’t like change. This is why it’s important to educate our end users about the benefits and demonstrate what’s in it for them.
As they get to understand how the cloud-based software will make their lives easier, adoption levels will soar and the productivity benefits that come from a more collaborative workforce will more than justify the investment.
Speak to one of Ergo’s skilled trainers here and user adoption specialists to find out more about creating the right program for your users.
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