All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Service Desk Analyst


Overview:

If you can thrive in a fast-paced environment that manages to combine a culture of fun and camaraderie with a relentless focus on customer satisfaction, then we have the perfect job for you. As a Service Desk Analyst you will be expected to provide IT support services internally to Ergo and externally to client companies. Support multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems. We also want self-starters that bring personality and flare to the role, people who don’t want to be pigeonholed and are ready to grab career opportunities as they arise.


Main Responsibilities:

  • Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
  • Ensure strict adherence to SLA when dealing with customer tickets/calls
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Highlight any anomalies on our customer sites raising a service ticket and escalate using the correct escalation procedures.
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions
  • Perform routine day to day system security checks and backups and produce status reports
  • Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
  • Work with other technical staff to ensure connectivity and compatibility between systems
  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security
  • May be required to provide technical training to customers - systems administration and end user
  • Maintain confidentiality with regards to the information being processed, stored or accessed.
  • Monitor Remote Managed Service Application
  • Other ad hoc duties as required

What’s Ergo like?

Home to over 330 great minds, numerous trophies and the 2014 Entrepreneur of the Year, Ireland’s leading cloud and managed services provider is on an incredible journey.

Our reputation as a great place to work isn’t borne out of any pampering, mollycoddling or hand-holding. Far from it. We simply resist the temptation to put obstacles between great minds and the ideas they generate. We produce cutting edge technology solutions for modern business but when you break it down, our real product is innovation. We continue to succeed because, in all areas of our business, we hire the brightest minds and let them shine.

We make sure to find time to have fun too… from BBQ’s, to sports days and cultural celebrations, you won’t be bored.


Requirements

Experience / Education:

  • IT qualifications desirable
  • Appropriate level of competence in documented technical skills
  • Industry standard accreditations desired – Microsoft, Cisco, Citrix and HP.
  • Experience of supporting a 24/7/365 environment would be of beneficial

Knowledge Of:

  • Microsoft Operating Systems
  • Microsoft Applications
  • Anti Virus/spyware/malware applications
  • Networking – TCP/IP – Switching – Firewalling, etc
  • Industry Standard Troubleshooting Procedures


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