All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Group IT Support Administrator - Midlands

Our Client has a requirement for a Support Administrator to support IT requirements of the business as they are logged in a central Service Desk system. To act as a point of contact to stakeholders for new developments, escalations, outages and downtimes relating to IT services. Train and share knowledge with users and colleagues as and when required The Group IT Support role includes, but is not limited to the following areas, IT Support – application and operational, Administration, Networks, Software, Communications and Project Work. The Group IT support 9 sites across Ireland and Europe.

Key Responsibilities:

  • Administration of the Service Desk, Incidents, Service Requests, Change Requests etc.
  • Ensuring all service requests are being documented, followed up and closed to completion within a reasonable time.
  • Monitoring aging tickets and actioning those before they are escalated.
  • Central point of contact for clients accessing the IT / IS support resources.
  • A central point of contact during system outages.
  • Procurement.
  • Perform IT Audit function as required and also work with Internal or External IT Auditors
  • Contribute to the development of SOP’s and Policies.
  • Manage and deliver projects as assigned and owned by you.
  • Undertake tasks to research new or existing systems and the continuous improvement of new or existing systems.
  • Engage with other sites as and when needed to support and collaborate on IT issues
  • Work on other IT Projects when requested.
  • Make recommendations regarding our IT Systems.
  • To train members of staff in IT related topics where needed
  • Provide a backup support for other roles as required to reduce single man dependency gaps.

Key Technologies:

  • Systems: Wintel
  • Servers 2012 R2
  • Hyper-V
  • Dell Switches (Cisco & HP)
  • ERP System

Education & Experience:

  • 2-3years experience
  • Information Technology Qualification
  • Team working
  • Good communication
  • Good Documentation and Organisational Skills.
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