All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Business Analyst (Digital Channels)


The business analyst will be a key member of the Technology and Innovation Product Team and will work with Software Development, Product and Marketing teams in order to grow and develop our media customers portfolio of leading news and media platforms and group titles. We are looking for a professional with experience in either web or apps product development. The successful applicant will serve as the liaison between internal sales/marketing/product departments and our development and design teams. The ideal candidate for this position is detail-oriented and highly innovative. He or she will be responsible for translating business needs to software solutions, and vice versa, with current programs, projects and initiatives in mind.

The primary output of the business analyst will be to write and maintain requirements documents which will be signed off by internal stakeholders and used by third party developers to build and maintain commercial websites/apps

Key Responsibilities:

  • Gather information from internal management and commercial stakeholders about future needs and growth
  • Compile data and feedback to build a compelling business case for the product
  • Write requirements documents for new products and new product features
  • Ensure functional requirements can provide a basis for testing documentation
  • Document product changes that occur as a result of customer feedback or business as usual updates
  • Act as a point of contact for the development and test teams on any product feature queries
  • Work with product owners to produce metrics to measure the success or otherwise of new features
  • Perform regular checks against these metrics and run regular reports
  • Keep abreast of technical changes in web and app development to proactively improve our products


Minimum Experience:

  • Experience explaining product features and clarifying requirements to outsourced developers
  • Experience obtaining requirements from non-technical stakeholders
  • Strong presentation and communication skills
  • Degree in relevant area – Software, Media, Business.
  • At least 3 years experience in a similar field.

Required Skills:

  • Technical & Non technical
  • Ability to write technical requirements
  • Working knowledge of the online news media
  • Fluent in Microsoft Office: Word, Powerpoint, Excel etc
  • Results Oriented
  • Collaborative
  • Proactive/self starter
  • Analytical Thinker
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