All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Business Analyst

The BA will work with internal and external business partners/clients in the analysis, definition and documentation of business and functional requirements. The BA will be involved in the design and implementation of full life cycle system solutions in support of the defined requirements. The role will lead and/or support presales activity including tender responses, demo development and customer presentations.

Main Responsibilities:

  • Accountability for the delivery of analysis, tenders/proposals
  • Estimation of sales proposals to encompass all aspects of the Software Development Life Cycle (SDLC) [PM, BA, Design, Dev, Test etc]
  • Assist internal and external business partners/clients and IT personnel to define and refine business requirements and supporting operational processes
  • Document system functions to support development activity and operational processes
  • Create documentation for projects to include specifications, test plans, training materials, etc.
  • Analyse information and work flows to identify optimal business practices
  • Document requirements, procedures, and practices in a clear, concise, and easily understood manner
  • Work with project teams and customer when appropriate on business processes to achieve an overall consensus on the best solution
  • Own and maintain documentation throughout the project lifecycle
  • Participate in Quality Improvement initiatives as required


  • Minimum 3 years business analysis experience in the financial services industry
  • Experience with UML is an advantage
  • Financial Regulatory experience is a plus
  • Working knowledge of Project management methodologies and techniques essential
  • Expertise in industry standard modelling tools and methods


  • College graduate preferably with a qualification in business or technology.
  • Any formal BA training or certification would be advantageous.

Knowledge Of:

  • IT systems, architectures, and terminology
  • Entity Relationship diagrams

Other Information / Circumstances:

  • Project-driven work requirements with overtime as needed to meet deadlines.
  • Flexibility in terms of business travel (around Dublin, countrywide and internationally if required)

If this exciting opportunity interests you, apply today!!!!!

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