All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Senior Technical Writer - Permanent or Contract - Dublin 1


Our Client is the world’s first shared platform for trade finance. Powered by distributed ledger technology, their API-driven platform provides a more connected, secure platform for facilitating the movement of assets and credit around the world. As the Senior Technical Writer, you will work closely with their Development and Product teams to support them in a variety of technical and business-related documentation areas e.g. Preparing white papers, Instruction manuals, Design specifications and release notes.


Key Responsibilities:

  • Create and update documentation including program workflows, logical processes, operating system environments and interfaces with other systems
  • Conduct research on programs and applications through observation, research and discussions with technical specialists
  • Develop and maintain documentation describing program development, logic, coding, testing, changes and corrections, and revise documents as new issues arise
  • Work with internal teams to preparing release notes
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Maintain a technical Glossary development and maintenance.
  • Translation from external terminology to development terminology
  • Document all parts of the application architecture (Translators, SDK, model mapping, services, Trade Payment Engines, Settlement Engines, external integration in ERP systems, logistic providers
  • Keeping the Developer Portal site up to date
  • Collaborating with developers and managers to clarify technical issues


Requirements

Demonstrated experience writing technical documents for:


  • System Diagrams
  • Data Flow Diagrams
  • Use Cases, Business requirements
  • Business and technical Process Flows,
  • Business Requirements Documents
  • Working experience with Confluence and Agile SCRUM development
  • Thorough knowledge and understanding of SDLC .
  • Experience reading and writing API documentation.
  • Experience with networking concepts and protocol

Users Manuals

  • Excellent oral and written communication skills.
  • Experience with Confluence, Jira, Adobe PDF, DITA


Ideal Skills

  • Experience reading and writing API documentation
  • Experience with networking concepts and protocols
  • Proficient with MS Office tools
  • Adobe FrameMaker
  • An understanding of the technology to a certain extent (API's, Web Apps, Databases etc.)
  • Two to three years of topic-based writing in a collaborative authoring environment using shared objects and a content repository system to create deliverables in several output formats such as HTML, online help, and PDF
  • Basic scripting skills


Education & Experience:

Third Level Diploma or Degree or relevant Certifications

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