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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

IT Service Desk Administrator - Dublin


Our client a govenment agency is looking for an experienced IT Administrator for their office in Dublin city. They need an experienced professional who has worked in a service desk environment. You will form part of a 6 person team in a busy environment.This IT Service Desk Administrator will support its clients through the provision of technical support services.

Key Responsibilities

  • Be accountable for issues and requests, provide helpful friendly support, and advice to resolve IT issues
  • Troubleshoot, resolve and escalate requests as required
  • Develop and maintain the Service Desk knowledge base as well as delivering outstanding customer service to users across the SCA
  • Supporting the business needs to meet and exceed SLAs
  • Monitor the logging of all requests through the IT Helpdesk software
  • Notify where improvements in procedures and technologies are needed
  • Monitor the escalation of incidents and problems
  • Contribute to processes and procedures relating to IT Operations
  • Setup new users
  • Business user and other stakeholder liaison
  • Concise and timely status reporting

Key Requirements

Must have:

  • Communication - ensuring the business is kept up to speed with the service and resolution of all problems and incidents.
  • Problem Solving – ability to troubleshoot and use initiative
  • Teamwork – A strong team player is essential
  • Third level related Qualification
  • ITIL qualifications would be beneficial.
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