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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Unified communications / Technical Solutions Consultant


This position is a dual role aimed at an experienced IT professional with consultancy level skills in Unified Communications technologies, primarily Microsoft Lync/Skype for Business. The other aspect of the role focusses on IT solution design and consultancy across a range of technologies and services with significant focus on Microsoft technologies.

The primary duty of this role is to provide unified comms consultancy and delivery from solution design and architecture through to full deployment of unified communications solutions.

A key part of the solutions process is the ownership of the proposal/tender documentation, as well as any other supporting documentation (such as project plans, solution diagrams, etc.), so that all customer facing information is codified and formalised.

Main Responsibilities

  • Designing and deploying Unified communications solutions on client sites based in Dublin, surrounding areas and nationwide.
  • Installing, configuring and troubleshooting of Unified communications related software and hardware
  • Assuming full ownership and responsibility of escalated Unified communications support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
  • Ensure strict adherence to SLA when dealing with customer tickets/calls
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions
  • Manage assigned Unified communications projects – assuming full ownership, project resource management, task scheduling, project documentation and ensuring that projects are brought to full and satisfactory completion within agreed timelines and to budget
  • Coach and mentor less experienced Unified communications engineers and avail of every opportunity to impart knowledge to others
  • Document relevant technical information on the internal SharePoint portal including site schematics, system problems, problem resolution and knowledge base content
  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security
  • Provide technical training to customers - systems administration and end user
  • Research and recommend hardware and software development, purchase and use
  • Conduct technical research on system upgrades to determine feasibility, cost, time required and compatibility with current system.
  • Maintain confidentiality with regards to the information being processed, stored or accessed.
  • Other ad hoc duties as required

Experience

  • 7 years minimum experience as a Unified communications / Technical Consultant from a similar role
  • Design and deployment of corporate and enterprise level Unified Communication solutions
  • Solution design and documentation essential
  • Exposure to PM type environment desirable.
  • Some previous client facing experience essential
  • Good presentation skills
  • Appropriate and documented level of competence in technical skills
  • Previous client facing experience essential

Education:

  • Relevant industry accreditation's required such as: MCP, MCTS, MCSA/MCSE and Unified communications
  • Server Accreditations.
  • Third level qualification in IT or Business Systems

Other Information / Circumstances:

  • Flexibility in terms of business travel (Dublin, countrywide and where necessary international)
  • Project-driven work requirements with overtime as needed to meet deadlines
  • Excellent presentation skills
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