All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Level 1 Support Engineer - Warsaw, Poland


If you can thrive in a fast-paced environment with a relentless focus on customer satisfaction, then we have the perfect job for you. As a Level 1 Support Engineer you will be expected to provide IT support services internally for the company.

Key Responsibilities:

  • Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded
  • Ensure strict adherence to SLAs when dealing with customer tickets/calls
  • Installing, configuring and troubleshooting of IT related software and hardware
  • Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures
  • Develop and maintain an in-depth technical knowledge of the company’s products, services and solutions
  • Perform routine day-to-day system security checks/backups and produce up-to-date status reports
  • Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
  • Work with other technical staff to ensure connectivity and compatibility between systems
  • Record and maintain hardware and software inventories, site and/or server licensing, user access and security
  • Maintain confidentiality with regards to the information being processed, stored or accessed
  • Monitor remote managed service applications
  • Fulfill ad hoc duties as required

Key Technologies:

  • Microsoft Operating Systems
  • Microsoft Applications
  • Windows Operation Systems (Windows XP/7)
  • Troubleshooting Skills
  • IT Administration

Education & Experience:

  • IT Qualififcations Desirable
  • 1 -2 Years Experience in a Similar Role
  • Appropriate Level of Competence in Technical Skills
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