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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Level 1 IT Helpdesk Support Administrator


Overview:

Our Client is a leading Irish law firm with over 400 staff. They are looking for an IT Helpdesk Support Administrator (Level 1) to provide support to users in their Dublin, London and New York Offices.

Key Responsibilities:

  • Providing 1st level technical & system support to the business
  • Providing IT assistance to our 2nd and 3rd Level IT support team
  • Logging support tickets and monitoring SLAs using our helpdesk management system
  • Liaising with other Departments to carry out tasks, such as desk/office moves, training and offsite user support
  • Troubleshooting user issues and providing assistance with their queries
  • Setting up PCs or Laptops for new Users
  • Providing Audio Visual support in the meeting room areas
  • Providing Audio and Video Conferencing Support
  • Providing general business application support (Document Management, Citrix, Email etc)
  • Fixing hardware issues with PCs, Laptops or Printers
  • Monitoring IT Environment using tools which provide real time reporting and dashboards
  • Other Level 1 IT duties as required

Desired Skills:

  • Must be tech savvy' with good troubleshooting skills
  • Good communication skills and strong ability to work well under pressure
  • Excellent time management skills and ability to work efficiently
  • Excellent team skills with a willingness to learn new technologies
  • A degree of flexibility with regards to ad-hoc duties and working hours

Education & Experience:

  • Proven experience in dealing directly with users on a wide variety of IT-related issues
  • Printer setups and troubleshooting
  • Microsoft Windows 8.1, Windows 10 and Microsoft Office
  • Microsoft Active Directory and Exchange User Administration
  • Windows Server 2012, 2012R2, 2016
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