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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Reporting Analyst


Overview:

You will be part of the Reporting Analyst team which are responsible for the design, execution and delivery of operational reports and analytics from multiple IT systems and sources. These reports enable account management teams to successfully report on the delivery of subscribed managed services delivered via the ITIL Service Management Framework. As part of a team you will also provide critical management information internally and externally to account governance boards. Evolving business needs have necessitated a redesign of existing reporting processes to standardize and automate data gathering, analytics and reporting into a scalable environment.

Key Responsibilities:

  • Accountable as an Operations Reporting SME (Subject Matter Expert) for key project lifecycle requirements (project planning, design, implementation, test, and end user acceptance); or as part of steady-state operational reporting
  • Responsible for the delivery and execution of complex high-risk Operations Reporting projects and may be dedicated to major customer assignments
  • Implements/Uses technologies (consistent with skillsets required below) to deliver Operational Reports and develop capabilities and automation for ITSM Continual Service Improvements
  • Has a thorough understanding of the business objective
  • Assisting Program Team with data needs for stakeholders and business partners
  • Develop, build, and maintain reports that contain actionable metrics to monitor the performance of our operations
  • Mine large amounts of data and extract impactful insights that influence the strategy for operations
  • Ability to communicate complex concepts in simple terms while keeping a diverse audience in mind to drive results
  • Ability to initiate and drive projects to completion with minimal guidance
  • Ability and eagerness to work with a team and stakeholders spread across the globe
  • Assisting Account team with itemising data needs for stakeholders and business partners

Experience:

You will have experience in the full lifecycle of designing, developing and building a reporting infrastructure (multiple data source extraction, database design, report design and deployment) as well as analysing trends and actions, providing C level and board audience commentary, synopsizing data and annotating appropriately.

You.

  • Are comfortable with delivering key internal & external SLA/KPI reports to a predetermined schedule
  • Like analysing data and delivering informative and thought-provoking reports
  • Are Innovative, Imaginative, Resourceful and Determined
  • Are comfortable with a predetermined set of processes to follow, and you are adept at adhering to process
  • Like to schedule your day to ensure that you achieve your daily targets

Education:

College Diploma or University Degree or various Certifications

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