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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

I.T. Administrator - Dublin 2


Overview of Role:

The main function of this position is to manage all local ICT requirements of the three client operating companies in Dublin where the current headcount is 52 and growing. You will work with various business units on various I.T. projects in the areas of business development, automation and process improvements. You will also manage all local IT administration requirements – Server, Network, Hardware, Software, Telecoms, User Support – in line with their group standards.

Main Responsibilities:

Server, Network, Database & Telecoms maintenance

  • General administration of local network environment
  • Manage both hardware and software components of virtual server configuration (VMWare) in an MS operating system environment in conjunction with Group guidelines
  • Support desktop environment including hardware (PCs, printers, mobile devices, telecoms), applications and operating systems (Windows 10)
  • Manage all local telecommunication systems (telephones, video-conferencing)
  • Ensure adherence to Group Security directives and protocol
  • Procurement and implementation of new systems/hardware

Business Support & Projects

  • Lead and project manage various IT and business unit automation projects
  • Projects to be managed from planning to implementation stage
  • Develop and enhance local reporting infrastructure
  • Provide technical direction on any other projects where required at both Group and local levels

User Support

  • Ensure all clients are operational, downtime minimal
  • Offer guidance and support to resolve issues for users
  • Troubleshooting of IT problems – hardware, applications, access rights, etc
  • Respond to Group queries

Security, back-up and disaster recovery

  • Manage physical and logical security of office including access control systems
  • Administration of data backup management system
  • Manage systems side of Business Continuity Management including disaster recovery
  • Manage Business Continuity Management testing

Documentation

  • Update local IT online procedures manual in conjunction with IT developments

Key Requirements:

Minimum 5 years’ experience in a technology role (corporate environment an advantage)

Server administration, VMWare & Exchange experience required

Advanced programming and computer language skills

Proven track record in managing projects in corporate environment

High degree of professionalism and dedication

Ability to work from own initiative

Excellent communication skills

Fluent English (German an advantage)

Education:

Degree or equivalent in information technology or related field

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