All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Service Delivery Manager



This role is responsible for service delivery of Managed Services deals across the company. This position will demonstrate effectiveness and professionalism in the delivery of projects across infrastructure, software, cloud services, network, communications and end user services.


Main Responsibilities:

  • Manage and deliver key initiatives in the goal of achieving Service Delivery excellence
  • Liaise with relevant internal and external stakeholders to ensure smooth service delivery to the customer.
  • Accountable for managing service delivery for one or more client accounts
  • Project Plan preparation and ownership throughout the delivery.
  • Overall Accountability for service delivery, within budget, scope, quality and time requirements
  • Allocation of tasks to the delivery team
  • Work with business stakeholders to effectively manage program requirements and expectations
  • Work with relevant stakeholders to identify, develop and articulate our MS service offering
  • Maximise all opportunities for business within existing accounts
  • Provide support, as required to new business opportunities.
  • Operate as the prime customer contact, during delivery, with senior management up to C level
  • Deliver continuous visible improvement of productivity resulting in increased cost effectiveness and value across the relevant customer base
  • Ensure that we deliver a service that meets, and exceeds, SLA and delights the customer
  • Assist with the definition and preparation of service level KPI reporting as required.
  • Issue management reporting on all key components of service delivery
  • Risk & Issue identification and management throughout the delivery
  • Review service failures and produce incident reports as and when required.
  • Accountable for problem resolution and implementation of corrective actions where required
  • Develop strong working relationships with clients and help position the Company as their IT Partner of choice
  • Conduct regular on-site customer facing meetings and updates throughout the implementation

Experience:

  • Previous relevant experience from a similar role is essential
  • Strong ability to manage multiple client deliverables simultaneously
  • Ability to engage effectively at C level
  • Strong planning, project management and delivery experience

Education:

  • Relevant third level qualification in Business or IT advantageous but not essential.
  • Some formal Management or Leadership training advantageous
  • Relevant technical accreditations highly desirable

Knowledge Of:

  • Microsoft Technologies
  • Broad Industry Infrastructure Technology solutions
  • Irish IT Industry Sector
  • Project management methodologies
  • Best practice people management
  • Change Management
  • Best practice Customer Service
  • ITIL/ISO

Other Information / Circumstances:

  • Flexibility in terms of business travel (around Dublin, countrywide, UK and other international countries if required)
  • Project-driven work requirements with out of hours work as needed to meet deadlines.

If this exciting role interests you apply today!!!

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