All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About IT Resourcing

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services

Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Ergo Careers

Senior Infrastructure Support Engineer


Overview:

In this exciting new opportunity, the primary duty of this role is to provide IT support services internally to Ergo and externally to client companies. Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems. Additionally, the Senior Support Engineer we are looking for should possess extensive specialization skills for which they can demonstrate advanced knowledge and produce relevant accreditations.

Key Responsibilities:

  • Communication with customers, staff and all relevant parties is essential and is a primary responsibility of a Senior Support Engineer.
  • Responding to support calls on client sites based in Dublin, surrounding areas and nationwide, as and when required, either remotely or on-site if required.
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Provide extended on site support to varied customers, as and when required.
  • Highlight any anomalies on our customer sites and inform the Ergo helpdesk to raise awareness and ensure a service ticket is opened.
  • Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
  • Ensure strict adherence to SLA when dealing with customer tickets/calls.
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
  • Perform routine day to day system security checks and backups and produce status reports.
  • Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times.
  • Work with other technical staff to ensure connectivity and compatibility between systems.
  • Work with vendors/partners to resolve complex network problems.
  • Document relevant technical information on the existing internal SharePoint portal and the upcoming CRM package. This will include site schematics, system problems, problem resolution and knowledge base content.
  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
  • Provide technical training to customers when a new user or systems is implemented and is requested.
  • Research and recommend hardware and software where required.
  • Coach and mentor less experienced IT engineers and avail of every opportunity to impart knowledge to others.
  • Maintain confidentiality with regards to the information being processed, stored or accessed and adhering to IT best practices at all times.
  • Other ad-hoc duties as required.

Desired Skills:

Windows Server Management:

  • Active Directory – advanced AD management
  • Replication
  • AD DB issues
  • Restore of AD services
  • DNS
  • DHCP
  • ADFS
  • Direct Access
  • Remote Desktop Services
  • DFS
  • Certification Services
  • Web services – IIS, Failover Clustering

Microsoft Exchange:

  • Management
  • Mail Flow Troubleshooting.
  • Mailbox restore.

Basic Level of Office365 Experience:

  • Managing Accounts.
  • Mailboxes and Mail Flow Troubleshooting.

Basic Level of Azure:

  • Create Azure Resources.
  • Configure and Troubleshoot VM connectivity.

Microsoft SQL Server:

  • Basic management tasks.
  • SQL server installation and configuration (including Always-On clusters).
  • Backup/restore.

Microsoft System Center:

  • Operations manager configuration and the day to day operation.
  • Data protection manager – good understanding of DPMs operation, backup/restore task troubleshooting.
  • Virtual Machine manager – fabric configuration, creation of library items (profiles and templates), deployment of VMs.

Virtualization (Hyper-v, VMware):

  • Configuration, management and troubleshooting of hosts, host storage and networking.
  • Deploying and troubleshooting virtual machines.
  • Backup and restore of VMs.

Server Hardware:

  • Configuration
  • Management
  • Troubleshooting and maintenance (firmware, etc)

Storage:

  • HPE MSA & StoreVirtual, configuration, management and troubleshooting, maintenance (fw upgrades).
  • DELL equallogic basic management.
  • EMC VNX management basic management.
  • Storage connectivity (fibre channel, SAS configurations, iSCSI) – configuration and troubleshooting

Networking:

  • Good understanding of networking technologies.
  • Understanding of network physical components.
  • Basic management of switches (related to connectivity troubleshooting).

Firewall:

  • Understanding of firewall technologies – NAT rules, firewall rules, zoning.
  • Experience with management of a range of devices (Sophos, Sonicwall, a bit of checkpoint).
  • Site-to-site VPN configuration and troubleshooting.

Education & Experience:

  • Minimum 3 – 5 years relevant experience from a similar role
  • Previous client facing experience essential
  • Appropriate level of competence in documented technical skills
Scroll to Top