All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Pre-Sales ITSM Consultant

This role will assist the Software Specialist sales team by providing technical expertise and documentation to customers and prospects to ensure that the licensing advice provided is accounts fully for the customer’s current and future technical environment around ITSM managed services. This position needs to be a strong advocate for best in class methods & procedures, driving the necessary culture of technical excellence within the team.

The predominant function of pre-sales is to be involved as early as possible in the sales cycle so that we assist and influence the customer in formulating any opportunity. This also ensures that the licensing solution is suitably architected and qualified from the start.

It is also the function of pre-sales to understand the customer business/service requirements and match these requirements to a solution that the Software Specialist can deliver. It is incumbent upon pre-sales to understand what, and more importantly what cannot, be delivered by software programs

A key part of the pre-sales process is the ownership of the proposal/tender documentation, as well as any other supporting documentation (such as project plans, solution diagrams, etc.), so that all customer facing information is formalised.


Main Responsibilities:

  • Attend pre-sales meetings with sales staff and meetings with the customer where your input/contribution is required
  • Support Microsoft licensing specialists by discussing technical considerations that will impact the best licensing advice for the customer
  • Design and present innovative solutions to customers
  • Ensure the propositions proposed are in line with what best suits the customers needs and with what we can best deliver.
  • Ensure that these proposals are to the level of detail that will ensure no ambiguity with the customer or our Service Delivery team in terms of the work to be done and the associated cost against this work.
  • Support the response to technical tenders to agreed timelines
  • Develop and maintain an in-depth knowledge of our products, services and solutions
  • Explore every potential opportunity to develop current business and increase sales for the division.


  • At least 5 years experience in a similar role, solutions architect / pre-sales technical in Microsoft technologies
  • Experience with technical design documentation essential
  • Exposure to PM type environment highly desirable.
  • Some previous client facing experience essential
  • Good presentation skills
  • Excellent written and verbal communication skills


  • Desirable third level qualification in IT or Business Systems
  • Some relevant MCP technical qualification/certification is essential.
  • Business Certificates desirable not essential

Knowledge Of:

  • Cloud technologies and market
  • Microsoft technology stack
  • Infrastructure technology
  • Microsoft Core Infrastructure stack
  • Networks & Routing
  • DR and Back-up technologies and best practice
  • Security - All forms
  • Storage systems – Fibre channel/iSCSI SANs, NAS, etc

Other Information / Circumstances:

  • Flexibility in terms of business travel
  • Project-driven work requirements with overtime as needed to meet deadlines.
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