All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Business Analyst


We are looking for a Business Analyst for this well-established public sector organization based in in Dublin City Centre. A successful candidate must have experience in CRM/Microsoft Dynamics or similar.

Key Responsibilities:

  • Engage with client’s IT users and future customers to elicit their service requirements and work with system vendor to develop those requirements into a specification for development of the website and portal to support online delivery of services.
  • Establish and apply mechanisms, such as requirements capturing tools, templates, one to one meetings, workshops, to work and communicate effectively with stakeholders with regard to: identifying and assessing changes required to systems, identifying efficiencies in processes; and developing specifications for vendors to achieve efficiencies.
  • Become familiar with all aspects of the client’s case management processes (using CRM Dynamics), understanding roles, concepts and processes, in particular, those that will be affected by the introduction of online services.
  • Work with client’s IT teams and users to support change control process providing analysis and assessment of changes to processes so as to define clearly changes to proceed to analysis and implementation by the vendor.
  • Develop excellent documentation providing clear decision pathways to determine the optimum process and implementation to meet client’s requirements.
  • Engage with IT teams and other project stakeholders to develop and document requirements, processes and plans to transition services to the new website and portal delivering an enduring operational and policy model.
  • Deliver strong written, verbal and presentational communications to a variety of stakeholders, including senior management.
  • Provide progress reports at regular intervals on work assigned based on processes and templates as set out by IT Project Manager.
  • Execute work assigned as per agreed project plans, scopes, schedules and budgets.
  • Maintain clear, relevant, accurate work activity reports and meeting minutes.
  • Reporting to the Project Manager, support and assist IT teams as required to facilitate and enable the project to achieve its objectives.

Requirements

  • Establish mechanisms and lead forums of cross functional stakeholder groups, including members from Business, IT and project teams, to understand and capture their requirements including one to ones, convening onsite and online meetings, workshops etc.
  • Produce detailed requirements specifications and process flows, work flows, functional specifications and other process and solution design-related documentation.
  • Utilise business processes within an organisation implementing case management systems and/or online services within a client organisation.
  • 4-6 years’ experience in the similar role is essential.
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