All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About Managed People

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services

Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Ergo Careers

CRM Technical Lead


We are looking for a Microsoft Dynamics CRM Technical Lead to join a public sector organisation, located in Dublin City Cente. They have made a strategic investment in an enterprise platform that has delivered a number of significant business solutions to date. This platform is built on Microsoft Dynamics CRM 2016 (on premiese), Microsoft SharePoint and associated components and integrations. You will be responsible for providing the technical governance and oversight required to manage and support existing CRM services and future enhancements. You will report to ICT CRM Service Delivery Manager.

Key Responsibilities:

  • Ensure quality technical solutions are delivered to the relevant Business Divisions.
  • Review the existing “as is” enterprise applications including the CRM solution architecture and design a future “to be” solution that meets the organizations requirements and business processes.
  • Provide the technical governance and oversight required to support the existing CRM instance and future enhancements.
  • Ensure third-party supplier’s design and technical deliverables align with client’s ICT standards and meet business requirements.
  • Scope and agree technical projects as required.
  • Work with relevant client’s Business Divisions to understand their overall non-functional and technical requirements.
  • Provide technical input to ensure that support and enhancements to the existing CRM implementation along with its associated components/interfaces, are properly scoped and that potential solutions comply with relevant architectural standards and best practices.
  • Ensure that CRM system and associated components / interfaces can be fully hosted, supported, maintained and enhanced
  • Coordinate technical design, coding and testing of releases prior to ‘go live’ implementation.
  • Participate in component and data architecture design, performance monitoring, product evaluation and ‘buy’ versus ‘build’ recommendations.
  • Work hands-on with external suppliers to ensure requirements are implemented on time and that they deliver quality solutions.

Requirements

Technical Skills:

  • MS Dynamics CRM 2016 (On-Premises)
  • MS Dynamics 365
  • MS Visual Studio / .Net
  • MS SharePoint Online Integration to CRM

Education & Experience:

  • Experience is Data Modelling
  • Experience in ADX Studio Portal
  • Experience Click Dimensions
  • Experience in Resco Mobile CRM
  • Experience in Change Management: Git, TFVC, Branch Mgt, Build & Release.
  • Experience in overseeing and managing 3rd party vendor technical deliverables.
  • Experience in leading CRM reengineering projects.
  • Experience in documenting “as is” and “to be” solution architecture diagrams
  • Experience in leading CRM (on premises) to Dynamics 365 Migration.
  • Excellent verbal and written communication skills including use of Visio.
  • Minimum 12 years of ICT experience with at least 5 years in a Technical Lead role.
Scroll to Top