All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Service Network Admin


Our client is experiencing rapid growth in the Managed IT space and currently has a Service Desk/ Professional Service Engineer vacancy for a switched on, high energy self-starter who is results driven with exceptional customer services skills.

We require a logical thinker with a positive work attitude and ethic; someone who works hard on a team but can use their own initiative and takes ownership and delivers results. This position will be best suited to a knowledge hungry individual who is keen to work with an outstanding technical team.

Roles and responsibilities

Service Desk

  • Identifying, troubleshooting and resolving client-side technical problems of moderate to high level complexity.
  • Resolve solutions outside of comfort zone using online resources and team lead assistance.
  • Contribute technical content and departmental procedures to the Service Desk knowledge base.
  • Trouble shooting Hardware, Software, Networking, DNS, Virtualisation, Office 365. SharePoint and Microsoft Dynamics.

Network Admin

  • Understand our customer’s ICT infrastructure, business systems, information and security requirements.
  • Evaluate network performance, availability & utilisation, implementing alerting, features and reporting in our RMM tool where applicable.
  • Maintain network performance by performing network monitoring and analysis, troubleshooting network problems; escalating problems to vendor.
  • Secure customers network by ensuring patching and AV standards are in place recommending audits where appropriate. Monitoring via RMM & maintaining documentation.
  • Influence user behaviour to reduce security risks providing references and support.
  • Perform minor upgrades conferring with vendors; developing, testing, evaluating, and installing enhancements. Refer opportunities for project work to the internal account manager.
  • Be cost aware and keep the best interest of the customer in mind always.
  • Maintain relevant knowledge levels to ensure modern technology and opportunities can be identified to enhance the customer’s IT operations.
  • Protect the organisation by keeping information confidential.
  • Accomplish organisational goals by accepting ownership for and accomplishing new and varied requests.

Professional Services

  • Onsite installation of SonicWall Firewalls and hardening of devices and implementation of security Services
  • Set up and configuration of HP ProLiant servers
  • Hyper V Virtualisation
  • Microsoft Office 365 solutions
  • Microsoft Enterprise Mobility and Security deployment
  • Microsoft OneDrive and SharePoint implementations

Overall

  • Participate in process improvement opportunities
  • Deliver customer satisfaction by providing a professional service and swift and accurate resolution to all customer issues via remote sessions or onsite.
  • Participate in rotating "on call" schedule with other members of the team.

Character

  • Extraordinary interpersonal skills
  • Ability to "read" the customer and modify behaviour/approach
  • Must have excellent communication and customer service skills
  • Logical thinker with excellent problem-solving skills
  • Adaptive to change and able to manage stress
  • Able to multi-task across several open cases and manage and prioritise own time
  • Innate aptitude for troubleshooting and fault finding
  • Ability to adhere to strict process and procedures
  • Not 9 to 5

Technical Skills

  • Excellent understanding of switching, firewalls and routing
  • Practical understanding of Core TCP/IP networking and networking protocols
  • Good understanding of DNS
  • Excellent knowledge of Microsoft Windows 2012 and 2016 Server, Active Directory
  • Experience with Microsoft Exchange and/ or O365/M365
  • Knowledge of network security

Other

  • 2 to 3 years’ experience in a diverse technology and customer service-focused role
  • Relevant 3rd level qualification desirable
  • Clean licence and own transport is required

Benefits

  • Salary depending on experience
  • Private Health
  • Expenses including mileage
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