All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Service Desk Analyst


We have a client in Dublin 8 looking for Service Desk Analysts to support their 15,000+ users. This role will operates a shift rotation, giving you flexibility in your work life balance. This is a great opportunity to gain experience with specialist equipment within an IT Security environment. Be prepared for a workplace where change is constant. Where the culture values fun as well as hard work.


Key Responsibilities:

  • Providing Level 1 ICT support, including Application support
  • Opportunity to help with higher level issues if you have relevant experience
  • Assigning requests to relevant 3rd parties (Field Engineers or Level 2 Technical Resources
  • Support of End User Devices (PC, Laptop and Tablets)
  • Various Specialist Security Systems with training provided
  • Printer issues, remote monitoring and support
  • Office support mostly Outlook, Word, Excel and PowerPoint (a 365 project on going)
  • Password Resets
  • Delivering support within SLA targets
  • Integrating with the Operations Delivery Team (Server, SAN, Network and application support)
  • Carrying out telephone and office communications in a professional, courteous and respectful
  • Maximising first-time fix rate
  • Dedicated specialist Database but there will be training provided
  • Following escalation procedures etc. where requests cannot be resolved within the Helpdesk team manner always

Requirements

Education & Experience:

  • Minimum of 2 years relevant experience in a similar role within a Support Desk role
  • Ideally used to working on shift and with multiple users in a faced paced environment
  • Relevant Diploma (in Information Technology or related discipline) or equivalent.
  • ITIL or equivalent certification

Key Technical Experience:

  • MS Active Directory
  • Microsoft Office
  • Ticketing Software
  • File & Print Servers
  • Windows OS
  • Desktops
  • Laptops
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