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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Business Analyst - 6 Months Contract


Overview

Your primary responsibility will be to map current and future business processes and solicit, define, manage and document requirements for internally and externally developed software to bridge the gap between business users and technology solution providers. You will be working across a range of projects complex and simple, and with a range of stakeholders.

You will have experience with process modelling/mapping, requirements management, software development and have worked extensively with business users.

You must show evidence of recent hands-on BA work using BPMN in an Agile environment. You will have experience of JIRA or a similar tool.

Responsibilities

  • Understand and document business processes and workflows and their relationships to current and future technology solutions using interviews, document analysis, requirements workshops and site visits.Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business needs.Communicate and collaborate with internal stakeholders and external suppliers to analyse business needs and functional requirements to deliver comprehensive requirement documentation.
  • Collaborate with business users to articulate clearly their requirements; conducting interviews with key project stakeholders and document and presenting the results.
  • Assist business users, project managers and executives to optimise the scope, benefits and risks of proposed projects; help manage expectations of users and management.
  • Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
  • Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
  • Presenting concepts in a concise and focused manner, including narrative, process diagrams, RACI matrices and user stories.

Key Requirements

  • Requirements capture and management in an Agile environment
  • Experience with JIRA or similar tool
  • Process mapping with BPMN (ideally BPMN2)
  • Interviewing and listening skills to elicit detailed requirements.
  • Analytical skills for transforming business needs into software requirements.
  • Verbal and written communication skills, ability to create effective requirements documents and review them with project stakeholders at multiple levels of the organization.
  • Ability to create detailed, accurate current and future process models showing incremental change stages
  • Analytical thinking.
  • Attention to detail.
  • Ability to work on several projects simultaneously.

Education

  • Educated to degree level or holds a professional qualification
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