All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About IT Resourcing

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services


Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Ergo Careers

Service Desk Engineer - Level 2

Service Desk Engineer - Level 2

As a Service Desk Analyst - Level 2 you’ll enjoy a fast-paced, but fun environment working in a team with other I.T.

In this exciting Service Desk Analyst - Level 2 role you’re primary duty is to provide IT support services internally to Ergo and externally to client companies. Provide system level support of multi-user operations systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.

Main Responsibilities:

  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Provide extended onsite support to varied customers, as and when required.
  • Highlight any anomalies on our customer sites and inform the service desk / SDM / TAM and relationship manager to
    raise awareness and ensure a service ticket is opened.
  • Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and
    professionally and satisfactorily concluded
  • Ensure strict adherence to SLA when dealing with customer tickets/calls
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions
  • Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is
    delivered to the customer at all times
  • Work with other technical staff to ensure services are operational as per agreed SLA’s
  • Act as a functional point of escalation to the service desk
  • Work with vendors/partners and ATS team to ensure resolution of complex issues are completed as per SOP
  • Document relevant technical information on the internal knowledge management system & ITSM tool including site
    schematics, system problems, problem resolution and knowledge base content
  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security
  • Provide technical training to customers - systems administration and end user
  • Maintain confidentiality with regards to the information being processed, stored or accessed.
  • Other ad hoc duties as required.

Experience / Education

  • Experience with Troubleshooting Active Directory, DNS and DHCP in a windows server 2008/2012/2016 environment
  • Experience with Hypervisors (VMware vSphere and Microsoft Hyper V)
  • Knowledge of Backup Solutions (Microsoft DPM\ Microsoft Azure Backup\ Ahsay Online backup\ Symantec Exec\ Veeam Backup)
  • Experience with Monitoring Tools (Microsoft Operations Manager\ Avast Managed Workplace)
  • Knowledge of Remote desktop environments (Microsoft RDS \ Citrix Xenapp)
  • Experience with Microsoft Exchange Server 2010/ 2013/ 2016
  • Experience of Microsoft Lync \ Skype for business Server
  • Knowledge of Firewall technologies (Checkpoint\ Sophos \ SonicWall)
  • Experience with HP SAN storage solutions
  • Troubleshooting VPN

Added Advantage:

  • Knowledge of imaging and updating with Microsoft SCCM
  • Experience with managing Microsoft SQL Server
  • Experience with Microsoft Azure
  • Experience with Office 365

Certifications: (one or more)

  • MCSA Microsoft Server 2012/2016
  • MCSE Microsoft Exchange (or other relevant MCSE)
  • VMware VCP
  • Other Relevant Industry Certifications

If this opportunity to work in a great place to work environment as a Service Desk Analyst - Level 2 interests you please apply today!!!!

Scroll to Top