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Ergo Careers

ICT Support and Network Engineer - Cavan


Overview

We have a great opportunity for an ICT Support & Network Engineer with a leading client based in the education sector.

This role will require site visits to various sites around Cavan region.

Key Responsibilities

  • First point of contact for Staff seeking IT technical assistance. This includes assistance using ITequipment and IT software, resolving IT issues with our customers Staff’s IT equipment and IT Software
  • Liaise with our customer’s third level support companies when required to log support requests and get resolution during the lifecycle of such incidents and reporting back to our customers ICT support team
  • Troubleshoot IT issues facing our customers Staff and implement satisfactory solutions
  • Provide accurate information on IT services. Using their technical skills and experience Helpdesk support staff should advise and provide Information on IT Services, Equipment and Software to our customers staff
  • Provide second level support for Operating Systems. Providing second level support for user and Server operating systems
  • Desktop, Server equipment and operating systems installation and support. This includes configuration of new user and Server equipment when required
  • Software roll-out and management. Installation of software on user and Server IT equipment

Key Technical Requirements

Technical Requirements of 1-2 level Support Engineer

  • Experience of Operating System Deployment tools and operations desirable, SCCM, WDS, MDT
  • Work with the customer’s internal IT staff to install, manage and maintain their systems including Networks, desktops, laptops and Servers including the following: Windows Server 2008R2,2012/2012R2/2016
  • Deploying and configuring Servers and AD roles when required. Administration and configuration of Physical and virtual Servers. RAID sets, Hyper-V Virtualisation, Hyper-V Replica. ADDS, DNS, DHCP
  • Perform routine Server checks through management application and remediation of issues
  • Perform routine backup checks on Server farm. Data Protection Manager, Azure Backup Vault services
  • Management of 150+ Servers, 3500+ client systems and 12000 users. Deal with user and system related issues remotely via the IT remote software, phone communications and call to site(s) when and as required to remediate any issues that are out of scope for remote support
  • Strong demonstrated knowledge of Microsoft based operating systems Windows 7/8/8.1/10
  • Experience and knowledge of networks, TCP/IP fundamentals, VLANs, ACLs. Network devices including but not limited to: Firewalls, switches, printers, wireless access points
  • Configure site to site VPN tunnels and associated security policies, SonicWALL, Fortinet
  • Experience in managed Wi-Fi systems including Aruba and HP MSM
  • Office 365 administration and management including but not limited to the following:
  • Create and manage user accounts and groups in Office 365. Manage mail flow and exchange rules. Configure new trusted domains. Manage Sharepoint Site security
  • Experience supporting Microsoft Products; must provide evidence of working in a similar role where Windows Server, Active Directory, Group Policy, MS Office and O365 were supported
  • Experience using Service Desk tools; must provide evidence of experience working with Service Desk software.
  • Document relevant technical information and create knowledge base documentation on IT Helpdesk System
  • Experience supporting IT Network Equipment; must provide evidence of working in a similar role where IT Network equipment was supported

Education

  • Industry standard accreditations desired – Microsoft (MCSA, MTA), HDI – Desktop Support Technician Certification, CompTIA A+, CompTIA N+. MCP advantageous
  • Document all issues as they arise and solutions when resolved on the customer’s Helpdesk system. To complete work at each site in the order as directed by the customer and complete the necessary reporting each day
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