All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About IT Resourcing

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services


Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Ergo Careers

Test Lead


This high-profile Telco organisation are undertaking a BSS Transformation, a major investment in Digital Transformation. They require a Test Lead to manage across various vendors and teams to ensure the highest quality is met. They are replacing core systems for charging, billing and CRM amongst others, together with redesigned business and operational processes, and changes to the organisation.

As such they are looking for experienced and hard-working people who can join the team and help drive this key program of work forward through the Test phase. This is a great opportunity to apply your Test Lead experience to an exciting and dynamic program of work.

Exposure to Telco CRM & Billing Systems (specific to Broadband, VoIP and IPTV), System Integration, Digital Channels, and Agile will bring your experience to the next level.

Key Responsibilities:

  • Provide Quality Assurance on third party vendor deliverables
  • Review Business Requirements
  • Review vendor Test Plan, Strategy & Schedule
  • Review 3rd Party Test Scenarios and Test Scripts
  • Monitor 3rd Party Test Progress
  • Track Traceability Matrix
  • Manage Test Entry/Exit Criteria
  • Daily/Weekly Test Progress Report (Stats. & Metrics) – Customised reports via Quality Center
  • Defect Management – Via Quality Center
  • Assist in complex triage of cross-vendor defects
  • Test Phases: SIT, E2E, Performance
  • Test Completion Report


  • Proven and relevant experience in a Test Lead role for at least 3 years.
  • Telco Domain experience is a must – ideally on CRM & Billing Systems
  • Specific experience of Fixed Telco services such as Landline, Broadband, VoIP and IPTV is highly desirable
  • An understanding of Performance Testing is desirable
  • Experience with test management tools – including HP Quality Center.
  • Excellent verbal and written communication skills are a must.
  • Familiarity with telco BSS system functionality and processes
  • Good understanding of software testing principles and techniques, verification and validation techniques, test automation and defect management
  • Experience in writing and reviewing strategy and test plans
Scroll to Top