All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

I.T. Support Engineer

The primary duty of this role is to provide IT services, and support internally to Ergo and externally to Ergo’s customers. The role may be based at Ergo’s head office but requires providing support on Ergo’s customer sites as and when required. Providing support on client sites may be long term or short term so flexibility to the demands of the business is essential. Installing, configuring and troubleshooting of IT related software and hardware. Document relevant technical information on the internal SharePoint portal and Help Desk application including site schematics, system problems, problem resolution and knowledge base content. Monitor Remote Managed Service Application.

Key Responsibilities:

  • Assume full ownership and responsibility of all allocated support cases ensuring they are dealt with promptly and professionally and satisfactorily concluded.
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Highlight any anomalies on our customer sites raising a service ticket and escalate using the correct escalation procedures.
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions.
  • Perform routine day to day system checks.
  • Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer always.
  • Work with other technical staff to ensure Service Levels are achieved and maintained across our client base.
  • Document relevant technical information in our One Note library & ITSM tool including site schematics, system problems, problem resolution and knowledge base content.
  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
  • May be required to provide technical training to customers - systems administration and end user.
  • Maintain confidentiality with regards to the information being processed, stored or accessed.
  • Monitor Remote Managed Service Application.
  • Other ad hoc duties as required.


Education & Experience:

  • Industry standard accreditations desired – Microsoft, Cisco, Citrix.
  • Excellent communication skills and telephone manner
  • Excellent organisational skills
  • Incident Management experience – Managing incidents including business expectations and communication
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems and Office 365
  • IT qualifications desirable (MCSA,A+ N+ MTA)
  • An ITIL qualification is preferable but not essential
  • MCP certification would be desirable

Knowledge Of:

  • Microsoft Operating Systems
  • Microsoft Applications
  • Anti Virus/spyware/malware applications
  • Networking – TCP/IP – Switching – Firewalling, etc
  • Industry Standard Troubleshooting Procedures
  • ITIL V3

Other Information / Circumstances:

  • Project-driven work requirements with overtime as needed to meet deadlines
  • Part of the Global Service Desk 24*7 rota as per stated in your contract of employment
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