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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Business Analyst - Telecommunications


We are looking for a Business Analyst for this well – established telco organization based in Dublin City Centre. It is a 6 months contract and a successful candidate must come from a Telco Background. There is a high probability of extension in this role.

Key Responsibilities:

  • Collect and collate business requirements and processes
  • Conduct one-to-one interviews and workshops with members of the user, support and IT community to gather and distill requirements
  • Analyse business requirements and develop process maps and Use Cases
  • Analysis and creation of business process specifications for new system developments
  • Ensure new systems adhere to and integrate business wide data models and design specifications
  • Interpret business requirements into clear functional and non-functional specifications
  • Liaising with internal/external clients in order to analyse business procedure, clarify client¹s requirements and to define the scope of existing software, hardware & network provision, be it change, evolution or replacement
  • Plan, communicate, and coordinate activities among stakeholders and/or other departments
  • To lead analysis phase of projects providing direction to designers and developers both internal and 3rd party leading to agreed detail scope and requirements
  • Responsible for operational change fulfilment and working with system user on system configuration and roll out
  • Develop the testing Scenarios (test scripts), conduct System Acceptance Testing (SAT) and User Acceptance Test (UAT)
  • Ensure that the solution will meet the business users’ expectations, defining where appropriate testing, piloting and integration / launch requirements
  • Perform successful and smooth deployment of the new projects or changes
  • Prepare the technical documents and conduct handover session(s) that are required by the Customer IT Services team contributing to operational support documentation and requirements as appropriate

Requirements

Desired Skills:

  • Experience defining solutions within a Telecoms Cellular Network Infrastructure Share environment
  • Knowledge of TM-Forum
  • Standards, SID, TAM and eTom
  • Knowledge of ITIL v3 process management flows and terminology

Personal Skills:

  • Excellent inter-personal skills and abilities in managing stakeholders and matrix teams
  • Clear and concise communication skills both upward and within the team
  • Good business skills with the ability to map the business requirements with system requirements and to write the design Statement of Requirements and Detailed Designs
  • Ability to work in fluid, high-pressure environments and on multiple projects to tight deadlines

Education & Experience:

  • Hons Degree or equivalent in computer science, telecommunications or engineering
  • Practice in BPMN 2.0
  • Strong knowledge of Telecoms OSS domain either fixed line or mobile
  • Experienced OSS System Analyst/ OSS System Engineer
  • Extensive experience of delivering business analysis to multiple projects
  • Knowledge of structured IT development methodologies (Prince 2, Agile Scrum)
  • Knowledge of interface mechanisms between platforms, from simple file transfers to advanced web services
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