All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Ergo Careers

Application Service Manager


The Application Service Manager is a key role in Ergo’s role as a strategic partner with customers where we enable our customers to derive maximum business value from their technology and supporting services investment. The Role of the Application Services Manager is to have a keen understanding of how our customers use specific applications to drive their business and work with our customers to ensure that their applications are aligned with business requirements. The Application Service Manager will work closely with our customers and Ergo support and development departments, in a collaborative manner, to build release requirements and act as the release manager for those releases, coordinating internally within Ergo and externally with the customer (and any other parties involved).

This role requires a strong combination of technical knowledge & business acumen, and requires someone who is exceptionally customer focused, with excellent communication skills and extensive experience in the software development landscape. The Application Service Manager will oversee the support delivery service of 3 distinct teams – Bespoke Application, Dynamic CRM and SharePoint.

Key Responsibilities:

  • Manage business/client relationships with the business and ICT leaders associated with the application, build and sustain strong relationships with these client groups.
  • Understand the customers’ business roadmap and work with the customer to ensure that the application roadmap is aligned with business direction and requirements
  • The Service Application Manager ensures that deployed Releases and the resulting services meet customer expectations and verifies that IT operations is able to support the new service.
  • Work with Application Support Team to manage and deliver on SLA and customer expectations.
  • Be a point of escalation for the application support team members and the customers alike.
  • Continuously look to improve both team and service through process review and career development.
  • Focused on Continuous Improvement - Analyse business systems to determine effectiveness. Identify inadequacies, inefficiencies and problems and recommend solutions.

Requirements

  • ITIL V3 Foundation as a minimum
  • Bachelor's degree in Computer Science or related field
  • A proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally.
  • Have extensive experience in the IT service industry, with considerable experience in Application / Business management/IT service management.
  • Experience working in a support/service desk environment.
  • Strong People skills.
  • Demonstrated ability to coordinate cross-functional work teams toward task completion.
  • Demonstrated effective leadership and analytical skills.
  • Advanced written and verbal communication skills are a must.
  • Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities.
  • The role suits a highly driven self-starters, with a strong desire to challenge and deliver.
  • Able to deliver succinct and fact-based communications, both verbally and in writing.
  • Excellent Analytical skills and trouble shooting skills , ability to adapt and translate technical ‘speak’ to customers capability and discuss technical concepts in terms of business impac

Desirable Experience

  • Release and Change Management
  • Knowledge Of:
    • Dynamics CRM 2011/13 , Dynamic 365
    • Microsoft SharePoint
    • .Net & PHP Development Exposure
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