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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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BI Drives Business Growth for Abtran

BI Drives Business Growth for Abtran

BI Drives Business Growth for Abtran  banner 1 BI Drives Business Growth for Abtran  banner 2
BI Drives Business Growth for Abtran  about-us 1

The Challenge

Abtran had outgrown their existing solution and was looking for a more sophisticated Business Intelligence platform to drive the company forward. Sustained growth in a highly competitive sector had put a strain on the firm’s customer-facing IT services. A billing engine with a rudimentary Business Intelligence (BI) component was built on the Microsoft Access database management platform. Fine at first, it was now struggling to keep up with the business and deliver the information needed to optimise its services.

The Solution

In a three month software development phase, Ergo designed and built the ETL (Extract, Transform and Load) processes that pull in and reformat the data, making it easier to mine. Five different data sources were taken from the billing engine and stored in the data warehouse using SQL Server Analysis Services. Data cubes and a customisable rules engine were built on top to query the database.

Ergo adapted Microsoft’s BI solution to meet Abtran’s unique requirements and deliver bottom-line benefits. Being able to dig down into data and analyse the reason for repetitive calls and agent behaviour has significantly improved performance.

“Ergo gave it all to us, right out of the Microsoft box:
the database, ETL, data mining, and analytics,
a single source of truth where all the data is
verified and certified with an integration layer that
got rid of all our disjointed data sources.”

Luca Bertozzi, Business Intelligence Manager, Abtran

About Abtran

In just over a decade, Cork-based Abtran has grown from a six-person start-up to become Ireland’s leading provider of business process outsourcing services with over 2,000 employees. Through clients like Electric Ireland and the Road Safety Authority, Abtran delivers customer management service solutions to every household in Ireland, handling over 40 million transactions a year.

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News and Blog Posts

Vigilance as a Service
Steve Blanche
15 February 2019 • Posted By Steve Blanche Chief Technical Officer

Vigilance as a Service

The speed of digital adoption has been such that we really haven’t previously seen such a drastic cultural...

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