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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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BI Drives Business Growth for Abtran

BI Drives Business Growth for Abtran

BI Drives Business Growth for Abtran  banner 1 BI Drives Business Growth for Abtran  banner 2
BI Drives Business Growth for Abtran  about-us 1

The Challenge

Abtran had outgrown their existing solution and was looking for a more sophisticated Business Intelligence platform to drive the company forward. Sustained growth in a highly competitive sector had put a strain on the firm’s customer-facing IT services. A billing engine with a rudimentary Business Intelligence (BI) component was built on the Microsoft Access database management platform. Fine at first, it was now struggling to keep up with the business and deliver the information needed to optimise its services.

The Solution

In a three month software development phase, Ergo designed and built the ETL (Extract, Transform and Load) processes that pull in and reformat the data, making it easier to mine. Five different data sources were taken from the billing engine and stored in the data warehouse using SQL Server Analysis Services. Data cubes and a customisable rules engine were built on top to query the database.

Ergo adapted Microsoft’s BI solution to meet Abtran’s unique requirements and deliver bottom-line benefits. Being able to dig down into data and analyse the reason for repetitive calls and agent behaviour has significantly improved performance.

“Ergo gave it all to us, right out of the Microsoft box:
the database, ETL, data mining, and analytics,
a single source of truth where all the data is
verified and certified with an integration layer that
got rid of all our disjointed data sources.”

Luca Bertozzi, Business Intelligence Manager, Abtran

About Abtran

In just over a decade, Cork-based Abtran has grown from a six-person start-up to become Ireland’s leading provider of business process outsourcing services with over 2,000 employees. Through clients like Electric Ireland and the Road Safety Authority, Abtran delivers customer management service solutions to every household in Ireland, handling over 40 million transactions a year.

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News and Blog Posts

Driving Office 365 User Adoption: 5 Steps to Building a Champions Program
Brian Moran
03 July 2018 • Posted By Brian Moran Training And Adoption Lead

Driving Office 365 User Adoption: 5 Steps to Building a Champions Program

In my last blog (8 Steps to Increase User Adoption of Office 365), I outlined the steps involved in succeeding in taking...

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