All Services

From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

More About Our Services
Managed Services

Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

More About Managed Services

Highlighted Services

IT Resourcing

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

More About IT Resourcing

Highlighted Services

Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

More About Consultancy Services

Highlighted Services

Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

More About Print and Document Solutions

Highlighted Services


Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

More About Cloud

Highlighted Services

Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

More About Digital Enablement

Highlighted Services

Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

More About Mobility and Collaboration

Highlighted Services

Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

More About Software Licensing

Highlighted Services

Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

More About Security, Risk and Compliance

Highlighted Services

Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

More About Microsoft Technology Specialisations

Type your query and press the "Search now" button

Tailored Print Solutions That Deliver Continuous Improvements for ESB

Tailored Print Solutions That Deliver Continuous Improvements for ESB

Tailored Print Solutions That Deliver Continuous Improvements for ESB banner 1 Tailored Print Solutions That Deliver Continuous Improvements for ESB banner 2
Tailored Print Solutions That Deliver Continuous Improvements for ESB about-us 1

The Challenge

The Electricity Supply Board (ESB) was looking to rationalise the use of print for 7,000 employees across 90 locations in Ireland and the UK. The IT department was finding it difficult to manage a highly distributed environment along with relying on maintenance contracts with increasingly expensive call-out charges. The plan was to make the step up to a fully leveraged Managed Print Service (MPS) with an experienced service provider that would take care of everything, from hardware to consumables, in a single contract.

The Solution

ESB entered into contract in May 2011 and since then Ergo has continuously delivered tailored print solutions. Ergo have guided ESB through a process of consolidation and proactive management, involving the alignment of print features and functionality to specific business needs. Centralising print and proactively managing the estate has seen a 30% reduction in volume, saving up to €7,000 a year and improving sustainability and security - important for an organisation with data privacy and regulatory responsibilities. Greater control and transparency has enabled ESB to adjust its print requirements to meet its changing business needs.

The first phase of the Ergo MPS engagement was about consolidation and standardisation. Running an estate with a small number of Multi-Function Devices (MFDs) from a single supplier is more efficient and cost effective, so Ergo set about reducing 2,000 printers to less than 500 HP devices. The longer-term strategy has been about deploying MFDs that meet the specific requirements of different business units. 

Ergo has brought new features and functionalities to the estate, principally pull-printing, eliminating the problem of uncollected documents in trays, improving sustainability and security. A load balancer was also deployed to split the print traffic across two data centres. If one print server was to fail it would be taken out of the loop meaning no service interruption to print end users.

Another requirement was adapting the print hardware to a Citrix environment which was focussed on thin client computing - a type of lightweight computing used to connect to a server from a remote location. This had implications for print as these users didn’t have a print driver on their desktop. Ergo helped solve the problem by standardising on a HP universal driver which was ran out of ESB’s main data centre.

“Ergo alerts me to any technical problems and they get solved very quickly. Combine that with their focus on competitive costs and customer service and all the boxes are ticked”
Ruairi Brennan, Enterprise Application Service Team Lead, ESB

About ESB

The Electricity Supply Board (ESB) is Ireland’s state-owned electrical company, a diverse utility that operates right across the electricity market, from generation through transmission and distribution to supply, including gas and telecommunication services that use its national fibre network. With an employee count of 7,000, the company supplies electricity to approximately 2.3 million customers in Ireland, holding 43% of electricity generation capacity in the Irish market.

Related Case Studies

Ergo Speed Up ‘Business Critical’ Print Function for Uniphar

Theme: Pharmaceutical

Uniphar’s print service is now 50 per cent more cost-effective and much more reliable

Read case study


Tailored Print Solutions That Deliver Continuous Improvements for ESB

ESB needed a long-term strategic partner that would be able to consolidate their print estate across 90 locations with a view to saving money, increasing efficiencies and driving sustainability.

Read now

Dynamics 365: a game changer for Dairygold operations

Dairygold invested in Dynamics CRM, a cloud-based solution deployed by Ergo. The system delivered on all project goals and has resulted in improved partnerships with its farming base.

Read now

Contact Ergo

News and Blog Posts

Vigilance as a Service
Steve Blanche
15 February 2019 • Posted By Steve Blanche Chief Technical Officer

Vigilance as a Service

The speed of digital adoption has been such that we really haven’t previously seen such a drastic cultural...

Read now
Treat Print As Seriously As Other Outsourced IT Functions
David Carthy
04 January 2019 • Posted By David Carthy Technical Solutions Manager

Treat Print As Seriously As Other Outsourced IT Functions

Market research shows that outsourcing continues to grow, no doubt helped by the proliferation of cloud services that offer new...

Read now
Cloud Computing - A Mixed Forecast
News 04 February 2019

Cloud Computing - A Mixed Forecast

Read Now
Why Azure is here to stay: An interview with an MVP
News 21 November 2018

Why Azure is here to stay: An interview with an MVP

Read Now
Managed ICT Services: Diving in Deep
News 06 November 2018

Managed ICT Services: Diving in Deep

Read Now
Scroll to Top