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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Big Bang or Stepping Stones – The Next Level of Outsourcing

Big Bang or Stepping Stones – The Next Level of Outsourcing

Big Bang or Stepping Stones – The Next Level of Outsourcing
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Big Bang or Stepping Stones – The Next Level of Outsourcing

There is nothing very new or radical about the concept of outsourcing. Organisations have relied on external contractors and partners to provide non-core services for many years. These have typically included cleaning and maintenance activities, but over time more and more complex activities have been handed over, with few companies now owning and managing their own vehicle fleets for example.

The outsourcing of ICT services is a relatively recent development, however. This is due to the critical nature of ICT systems to the overall operation of a business and a natural caution on the part of managers when it comes to handing over responsibility to an external partner. But ICT outsourcing has become a means of gaining competitive advantage in the marketplace. “What we say to our customers is that if their business is in the healthcare area, for example, they should focus on that and shouldn’t be distracted by their IT systems,” says Ergo managed service solution manager George Dowling.

“We work with our customers to understand their businesses and support them in outsourcing their IT needs in a way that meets their current and future requirements and business objectives.” He points out that outsourcing
is good for both the organisation and the staff involved. “The organisations are able to devote more resources to their core businesses and this has clear competitiveness benefits. IT staff can sometimes view outsourcing
with some trepidation because they are moving to a new organisation but this tends to open up a lot of new opportunities for them to work in different areas and with different organisations, improving their skills along the way.”

One customer which has benefited from choosing Ergo as its ICT outsourcing partner is the Sports Surgery Clinic in Santry. With 200 staff, 30 consultants, 20 day beds, and 50 in-patient beds the clinic has developed an international reputation in the specialist field of orthopaedic surgery and the treatment of acute and chronic sports injuries. “Like any hospital today, this is actually quite a complex IT environment,” says chief financial officer John Farrell. “We had a small team of three ICT people with regular difficulties in covering a seven-day hospital week if someone was off sick or on holidays. We also had servers and other elements of our system which were nearing the end of their life.”

Ergo IT Managed Services Sports Surgery Clinic

Pictured L-R: Derek Kehoe, Sales Director, Ergo; John Farrell, CFO, Sports Surgery Clinic; George Dowling, Head of IT Managed Services, Ergo

Today Ergo manages all of the clinic’s ICT with the exception of some specialised software and diagnostic imaging. This spans all hardware from servers to 60 printers, a significant storage area network, seven-day support, including help desk provision, and the management of new ICT projects.

“The fully managed service has proven a very good fit with our ICT needs,” says Farrell. “We also have an experienced and expert team to advise us on planning for the future and maintaining state of the art excellence in everything we do.

Find out more about an IT Managed Service from Ergo

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