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From back-end infrastructure to personal productivity, Ergo has the knowledge and experience to match technology to all our client requirements. Our strength is understanding your business. The end goal is always the same, to make businesses more agile and competitive.

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Focus on your core business and leave ICT operations and management to the experts. From 24/7 service desk support to managing hybrid clouds, Ergo have the depth and experience to meet the most demanding service level requirements and ensure continuous improvement. 

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Managed People

Competition for talented technology professionals is huge, which is why we make hiring more personal, taking time to match the right people to the right roles. Our technical experience and recruiting know-how help find the perfect fit for both parties.  

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Consultancy Services

Speed of change demands a new generation of digital investments that will drive business enablement and profitability. We support IT leaders, wherever they are on their digital transformation journeys, with our digital assessment methodology. 

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Print and Document Solutions

Our goal is to deliver the best possible print and document service for you, leveraging the latest technologies and innovation to ensure the performance of your print environment is optimised to maximise employee productivity.  We take out costs, add efficiencies, wrap it in end-to-end security and make print integral to digital transformation. 

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Cloud

Agility is key to business success and the cloud is where to get it. We offer a wide range of cloud services – public, private, hybrid – and provide the best of both worlds by integrating or migrating legacy systems to streamline the way your IT is consumed. 

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Digital Enablement

Ergo provides a clear roadmap for digital transformation with practical steps to make businesses more agile and customer-centric

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Mobility and Collaboration

Ergo has provided many of Ireland’s largest organisations with an ecosystem of mobile applications and collaboration services that drive productivity without compromising on security

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Software Licensing

Businesses struggle to manage software assets and don’t always get the best value. We can help streamline your software purchasing, simplify deployments and maximise your investments. 

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Security, Risk and Compliance

Risks around cyber security and data protection are an ever-increasing challenge for businesses. We provide security lifecycle management, from perimeter testing and threat analysis to mitigating the impact of a breach. 

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Microsoft Technology Specialisations

With the largest team of Microsoft IT professionals in Ireland – including two Most Valuable Professionals our expertise spans a comprehensive portfolio of products/services

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Cloud Set to Prolong Ergo’s Reign at the Top

Cloud Set to Prolong Ergo’s Reign at the Top

Cloud Set to Prolong Ergo’s Reign at the Top
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Cloud Set to Prolong Ergo’s Reign at the Top

A few short years ago, banks of servers and a large IT department would signal a company’s seriousness when it came to technology. Now with the Cloud, it’s less about kit and internal resources than finding the right managed services partner – someone you can trust with your infrastructure and applications; someone with the skills and experience to deliver what a business needs, today and into the future.This is the kind of relationship Ergo has been forging with Irish organisations for over 20 years. Starting in managed print and now leading the charge to the cloud, Ergo is a pioneer in managed services with clients that range from medium sized businesses to titans such as ESB, Primark, Eircom, Microsoft and Ardagh Group.

The way Ergo sees it, the cloud is just the latest in a long line of outsource offerings where it’s the skill and knowledge of the service provider that will determine success. “No two requirements are alike,” said George Dowling, cloud and managed services practice lead. “Our uniqueness in the marketplace comes from the fact that we have capability in both infrastructure and software development, on-premise or in the cloud. But we also recognise that it’s about much more than the technology.

Whatever the service, whether it’s Managed Print or a hosted application, Ergo has honed its skills at bringing people along on the journey, because it knows the importance of communicating with users on how to interact with the new processes that are inevitably going to arise. “The change management piece is one of the things that will ultimately define the success of a managed service, but it’s the piece that a lot of our competitors miss,” said Dowling. The better the grasp an employee has of a service the more they will get out of it.

This is the productivity piece that’s becoming more important with hosted products like Office 365 where users can flip quickly from one application to another. “It’s all about migrating them to this new world. If you don’t educate them and show the benefits in terms of productivity then business won’t see a return on the investment, “said Dowling. The cloud also accelerates another benefit of managed services – empowering companies with technologies that they may not otherwise have been able to afford, where the service provider is responsible for its management and ongoing maintenance.

“Companies are able to come to us and future-proof their business as an operational cost, as opposed to spending a lot of money on their own equipment and then having to manage and maintain it,” said Dowling. Typical of an IT company that prides itself on staying ahead of the curve, Ergo is continually reinventing what is considered suitable for a managed service.“Anything that takes a burden of complexity away from the client,” said Dowling, giving examples such as Microsoft’s System Centre Operations Manager (SCOM), virtualised clients and SQL services. “All of these demand high levels of IT administration that a business might struggle to resource. We can do it for them because its coreto our expertise.”

Ergo draws on decades of experience to tailor each managed service proposition to the client’s needs. This includes working closely with customers to make a strong business case for each service, analysing the total cost of ownership to make sure the right strategy is pursued, whether it’s on-premise, in a public cloud or run out a private cloud in Ergo’s data centre.“We take everything into consideration,” he said, “tangible benefits and the less tangible such as productivity efficiencies and avoidance of downtime. And we free up our clients’ internal resources, allowing them to focus on strategic projects while we keep the lights on.

The Ergo approach builds strong relationships. It’s not uncommon for a client to start small with a selective piece of outsourcing such as backup and recovery, before gradually handing over more services and responsibility. “It works well because we get to know each other and grow together on the journey,”said Dowling. “At the end of the day it’s all based on trust and partnership.”

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